Kanwar Yasar Muzaffar Ali
Director Terminal Operations
Lahore
Summary
Over 20 years of progressive experience in the airline industry and training, holding key roles across various operational and leadership levels. This diverse background has honed the ability to understand and leverage the strengths of individuals with different mindsets, enabling the development of high-performing, collaborative teams. Currently seeking a full-time leadership role that offers professional challenges and allows the application of strong interpersonal skills, strategic time management, and proven problem-solving capabilities.
Overview
30
30
years of professional experience
14
14
Certifications
Work History
Director-Terminal Operations
Airblue Limited
03.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Collaborated with airport authorities, customs, immigration, and security agencies to streamline processes and foster stakeholder synergy.
- Implemented performance metrics and reporting systems, achieving significant improvements in turnaround times and passenger satisfaction ratings.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
General Manager Airport Operations
Airblue Limited
05.2021 - 02.2023
- This includes departments on Air Blue Network
- Baggage Department
- Terminal Operations
- Head of Cargo Operations (Since May 2021)
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Senior Manager North Domestic Operations
Airblue Limited
02.2014 - 04.2021
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Manager Airport Operations
Airblue Limited
02.2011 - 01.2014
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Acting Charge of Manager Airport Operations
Airblue Limited
02.2009 - 01.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager Airport Operations
Airblue Limited
08.2008 - 09.2008
- Looking after International Flights operations
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager Airport Operations
Airblue Limited
01.2006 - 01.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Ramp Coordinator
Airblue Limited
05.2004 - 01.2006
- Facilitated seamless communication among various departments, ensuring accurate information sharing between pilots, air traffic control, and ground staff.
- Maintained a safe work environment by conducting regular inspections of ramp areas and addressing potential hazards promptly.
Shift Supervisor
South Land Corporation
04.2000 - 01.2002
- Job Responsibility and Training at South Land Corporation
- Ordering through Macklin Company of stores requirement
- Maintain Stock Inventory of Lake Avenue and Henrietta Store
- Audit of Stores
- Maintaining ample stock for holidays
- Salary Disbursement of staff (Both Store Staff)
- Maintain High Quality standard of stores as per international standard
Traffic Assistant
Aero Asia
01.1996 - 01.2000
- Reduced congestion and increased safety through proactive traffic management strategies.
- Generated detailed reports on daily traffic patterns, identifying areas for improvement.
- Identified problematic intersections and recommended improvements based on accident data analysis.
Education
Graduate -
Punjab University
Aviation Business Administration
Embry-Riddle
12.2021 - undefined
Airport Management Course
Embry-Riddle
12.2022 - undefined
Skills
- Able to manage projects and work well, under high pressure and stressed situations
- Skilled at evaluating options and generating solution
- Strongly committed to team-building and staff development
- Multitasking Abilities
- Decision-making
- Project management
- Operations management
Certification
Basic Passenger Handling Course from Gerry's Dnata
Accomplishments
- Getting Approvals for Parking Space at ISB and SKT Airports on special rates.
- Establish Multan Station with a week notice time (Offices setup, ASF Passes, Equipment Mobilization from other station and Staff hiring).
- 07/04/13 Establish RYK Station in 2 days’ notice period and handle first flight with self-ground handling on 09/04/13.
- Elected Chairman A.O.C Lahore since 2015 TILL 2018.
- Letter of appreciation from CAA for contribution towards Full Scale Emergency Exercise.
- Successfully obtained special governmental and regulatory permissions to operate flights during an active conflict/war zone, ensuring critical connectivity and operational continuity under extraordinary circumstances.
- Got approval of GHOC at Skardu airport from Pakistan Airport Authority and Ministry of Pakistan.
Established Stations
- Multan Station, 2012 & 2014
- Rahim Yar Khan Station, 2013
- Sialkot Station, 2014
Timeline
Director-Terminal Operations
Airblue Limited
03.2023 - Current
Airport Management Course
Embry-Riddle
12.2022 - undefined
Aviation Business Administration
Embry-Riddle
12.2021 - undefined
General Manager Airport Operations
Airblue Limited
05.2021 - 02.2023
Senior Manager North Domestic Operations
Airblue Limited
02.2014 - 04.2021
Manager Airport Operations
Airblue Limited
02.2011 - 01.2014
Acting Charge of Manager Airport Operations
Airblue Limited
02.2009 - 01.2011
Assistant Manager Airport Operations
Airblue Limited
08.2008 - 09.2008
Assistant Manager Airport Operations
Airblue Limited
01.2006 - 01.2007
Ramp Coordinator
Airblue Limited
05.2004 - 01.2006
Shift Supervisor
South Land Corporation
04.2000 - 01.2002
Traffic Assistant
Aero Asia
01.1996 - 01.2000
Graduate -
Punjab University
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