Kanwal Rabbani
Global Master Data Specialist
Islamabad,Pakistan
Summary
Detail-oriented Accounts & Finance Specialist with 8 years of experience in performing data analysis; planning, documentating, leadership and accurate work at a quick and efficient pace to service the needs of clients.
Overview
2
2
Languages
5
5
Certifications
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Specialist Performance Reporting IT
Telenor Global Shared Services
Islamabad, Pakistan
10.2020 - Current
- GSS reporting as per agreed KPIs for Board of directors, operational teams & vendors.
i) All Global Systems performance reporting
ii) Service management & vendor performance reporting - Preparing Trends and Analysis on system availability, incident, request, problem and change modules for improvement initiatives
- Participation and recommendation on setting up Vendor contract /SLA’s
- Responsible for NPS & Escalation Management Process of GSS PK IT
Team Lead/Subject Matter Expert (Executive) - GMDM
Telenor Global Shared Services Pakistan
Islamabad, Pakistan
10.2018 - 09.2020
- Worked as Team Lead for team of 6 individuals in past 10 months and worked on their growth and development alongside exceeding the desired business results.(i-e : NPS > 90 for Team, Multiple improvement initiatives in order to Implement the Controls for TPC)
- Working as a Specialist in MDM under subject matter expert domain for complex issues
- Identifying, documenting, and resolving data quality issues related to Analysis of current business practices, processes and procedures to identify future business opportunities for leveraging the F&A capabilities
- Assurance of all reporting/process deadlines to be met successfully. RPA, chatbot development
- Responsible for Projects related to merger and split of companies in respect of data harmonization
Quality Assurance / ICFR Officer - GMDM
Telenor Global Shared Services Pakistan
Islamabad, Pakistan
11.2017 - 09.2018
- Design, create and establish a QA control checklist
- Ensure compliance with SLA’s SOX control and KPI’s with end customers and service providers.
- Responding to various external stakeholders including statutory, control and internal auditors and internal business units for any information and explanation.
Accounts & Finance Officer - GMDM
Telenor Global Shared Services Pakistan
Islamabad, Pakistan
05.2015 - 10.2017
- Standardization of Processes and updating Knowledge Management
- Support in timely monthly closing of S2P, O2C and R2R functions
Accounts Officer OG II
Askari bank Limited
Islamabad, Pakistan
01.2014 - 05.2015
- Identified issues, analyzed information and provided solutions to problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Senior Sales Executive
Touchstone Communications
Islamabad, Pakistan
03.2013 - 05.2014
- Utilized multiple marketing strategies to improve profitability.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
Education
MBA - Finance
Muhammad Ali Jinnah University
Islamabad , Pakistan 01.2009 - 12.2012
Skills
Business process improvement and documentation
Certification
Lean Six sigma Yellow Belt (2014)
Projects
Process Documentation for new service Telenor GSS Norway/Telenor GSS Pakistan (06/2020 – 09/2020)
- Coordinating with multiple stakeholders/Teams and developing new processes
- Continuous process improvement
Take-Over of Global access Management Workday task from Telenor GSS Norway (02/2017 – 02/2020)
- Lead hand-over sessions in GSS Pakistan
- Continuous process improvement
- Participated in Project Execution and Delivery
- Training of Resources within Team
Development of Golden Records for Master Data Elements (02/2019 – 03/2019)
- Developed Golden Records for Master Data to remove variations and implement standardization in order to ensure quality monitoring more efficiently and smoothly
- Performed clean-up activity of string of Accounts in ATLAS system in 56 Telenor Business Units.
Telenor's Global Ticketing tool SERVICE NOW (02/2020 – 06/2020)
- On-Boarding of Telenor Business Unit i.e. Telenor Norway
- Implemented service Now in Norwegian language, Data Governance, and Data Quality solutions
Timeline
Specialist Performance Reporting IT
Telenor Global Shared Services
10.2020 - Current
Team Lead/Subject Matter Expert (Executive) - GMDM
Telenor Global Shared Services Pakistan
10.2018 - 09.2020
Quality Assurance / ICFR Officer - GMDM
Telenor Global Shared Services Pakistan
11.2017 - 09.2018
Accounts & Finance Officer - GMDM
Telenor Global Shared Services Pakistan
05.2015 - 10.2017
Accounts Officer OG II
Askari bank Limited
01.2014 - 05.2015
Senior Sales Executive
Touchstone Communications
03.2013 - 05.2014
MBA - Finance
Muhammad Ali Jinnah University
01.2009 - 12.2012
Customer Excellence Workshop (2019)
Leadership skill training (2019)
Oracle Fusion Financial Module (2019 In progress)
Lean Six Sigma White Belt Refresher (2016)
Lean Six sigma Yellow Belt (2014)
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