Visio
Kaneez Fatima
Operations & Quality Assurance (QA) Specialist
Lahore
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Quality Assurance Specialist
Transworld Enterprise Services
06.2020 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reported problems and concerns to management.
- Monitored product standards and quality-control programs.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Identified issues to increase productivity and boost workflows.
- Analyzed quality and performance data to support operational decision-making.
Customer Service Executive
Ferotek Mindbridge (Jazz Telecom Co.)
12.2016 - 03.2020
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Describe product and service details to customers to provide information on benefits and advantages.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Escalated critical customer issues to the supervisor to avoid lost revenue and canceled policies.
Internee
Atlas Honda Limited
07.2019 - 08.2019
- Tracked financial transactions to update balance sheets with accurate, current information.
- Supported organizational account management duties under direct supervision.
- Prepared and posted financial journal entries using technically relevant software.
Internee
Allied Bank Limited
10.2016 - 12.2016
- Gained extensive knowledge in data entry, analysis, and reporting.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
MBA - Insurance & Risk Management
Hailey College of Banking, And Finance
University Of Punjab, Lahore, Pakistan 10.2017 - 12.2021
B.Com - Bachelors of Commerce
Punjab Group of Colleges
University Of Punjab, Lahore, Pakistan 10.2014 - 08.2016
I.Com - Commerce
Arafa Model Girls Colleges
BISE, Lahore, Pakistan 04.2012 - 09.2014
Skills
Documentation and Reporting
Risk Management
Performance Monitoring
Customer Service
Team Leadership
Decision-Making
Quality Assurance
Software
SPSS
Ms Office
Timeline
Quality Assurance Specialist
Transworld Enterprise Services
06.2020 - Current
Internee
Atlas Honda Limited
07.2019 - 08.2019
MBA - Insurance & Risk Management
Hailey College of Banking, And Finance
10.2017 - 12.2021
Customer Service Executive
Ferotek Mindbridge (Jazz Telecom Co.)
12.2016 - 03.2020
Internee
Allied Bank Limited
10.2016 - 12.2016
B.Com - Bachelors of Commerce
Punjab Group of Colleges
10.2014 - 08.2016
I.Com - Commerce
Arafa Model Girls Colleges
04.2012 - 09.2014