KAMRAN ASLAM
Banker
Lahore
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
14
14
years of professional experience
3
3
Certifications
3
3
Languages
Work History
BranchManager
Soneri Bank Ltd
Lahore
04.2023 - Current
- Assisted in the overall management of branch operations, including customer service, transaction processing, and team supervision.
- Implemented process improvements, resulting in increased operational efficiency.
- Participated in the development and execution of marketing strategies to attract new customers and retain existing ones.
- Conducted performance reviews and provided feedback to team members for professional development.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Branch Manager
MCB Bank
Lahore
10.2020 - 04.2023
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Launched new training program to boost employee skills and staff retention rate.
Branch Manager
United Bank Ltd
Lahore
05.2017 - 10.2020
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained friendly and professional customer interactions.
- Launched new training program to boost employee skills and staff retention rate.
- Consulted customers to boost product sales and services.
SENIOR RELATIONSHIPMANAGER
United Bank Ltd
Lahore
06.2014 - 05.2017
- Researched current trends to identify prospective customers and determine specific needs.
- Worked with clients to address and respond to client and partnership management issues.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Developed strategic plans for day-to-day financial operations.
RELATIONSHIP MANAGER
Standard Chartered Bank
Lahore
12.2012 - 05.2014
- Focused on exceeding profitability targets through skilled management of available personnel inventory resources
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Developed loyalty programs to reward and maintain customer retention.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
Executive Branch New Business
Price Solution Pakistan Pvt Ltd
Lahore
01.2010 - 01.2012
- Attended business conferences, maintaining favorable business connections, identifying leads and promoting brand to potential customers.
- Developed and managed business relationships with retail store management and employees, visiting branches and supporting cross-regional collaboration through targeted team-building strategies.
Internship Trainer
MCB Bank
Lahore
01.2010 - 02.2010
- Reinforced employability skills and helped intern understand and interpret work culture.
- Developed employment opportunities using customized, supported and direct placement approaches.
- Assisted intern with résumé development, employment applications, and interviewing to secure internship and competitive position.
Education
B.com -
Punjab University, Punjab College of Commerce
Lahore,Pakistan 02.2007 - 2009.02
I.COM - Accounting And Computer Science
Punjab College Of Commerce
Lahore,Pakistan 02.2005 - 2007.03
Matriculation -
Lahore Board
Lahore,Pakistan 04.2003 - 2005.02
Skills
Human resources knowledge
Certification
CIBA - Certified Investment Banking Associate
Timeline
CM - Certified Manager Certification
06-2023
BranchManager
Soneri Bank Ltd
04.2023 - Current
Branch Manager
MCB Bank
10.2020 - 04.2023
Branch Manager
United Bank Ltd
05.2017 - 10.2020
CFS - Certified Fund Specialist
06-2016
CIBA - Certified Investment Banking Associate
07-2015
SENIOR RELATIONSHIPMANAGER
United Bank Ltd
06.2014 - 05.2017
RELATIONSHIP MANAGER
Standard Chartered Bank
12.2012 - 05.2014
Internship Trainer
MCB Bank
01.2010 - 02.2010
Executive Branch New Business
Price Solution Pakistan Pvt Ltd
01.2010 - 01.2012
B.com -
Punjab University, Punjab College of Commerce
02.2007 - 2009.02
I.COM - Accounting And Computer Science
Punjab College Of Commerce
02.2005 - 2007.03
Matriculation -
Lahore Board
04.2003 - 2005.02
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