Kamran Anwer
Karachi
Summary
Well-qualified with 19 years of experiences, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Overview
20
20
years of professional experience
6
6
Certification
Work History
CUSTOMER SERVICE & LOGISTIC MANAGER
REDA INDUSTRIAL MATERIALS PAKSITAN PVT LTD
KARACHI,LAHORE
09.2020 - Current
- Order processing, Vessel Booking & perform Close follow up with foreign suppliers and monitor shipments dispatch dates to ensure that goods come on time and identical with purchase order and resolve problems related to undelivered/delayed goods.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Tracked orders and notified customers of status or potential delays.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Managing Bank for opening Bank Contract. & collection of shipping documents.
- Manage custom clearance process, preparation of duties and coordinate with the Clearance agents regularly to monitor the status of goods under clearance for timely deliveries and update all stack holder
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced weekly status reports detailing logistic operations and problems.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Verified accurate account invoicing through collaboration with accounting department.
- Managed system support functions to set priorities and service levels expectations.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
- Maintained damaged goods records, backorder logs and applicable regulatory reporting.
- Always ensure team management and team engagement at all time
- Ensure all KPI always meet and provide support to our sales team.
Logistics Operation Manager
COTTON & SILK
KARACHI,LAHORE & KABUL
06.2018 - 08.2020
- Drove revenue stream development through strategic collaboration and partnerships.
- Supported pension program rollout following targeted analysis and research.
- Supported operations management, sales and marketing efforts to increase revenue and overall financial health.
- Spearheaded expansion strategies to increase business market share.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Identified partnership opportunities and established favorable business connections.
- Audited and reconciled payroll and distributions for personnel.
- Prepared and managed large capital expenditure budgets to effectively handle infrastructure investment and long-term operations.
- Created organizational structures to improve accounting and finance functions.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Researched and facilitated software integration to streamline accounting and financial processes.
- Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
- Reviewed documentation and identified financial discrepancies where applicable.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Developed corporate investment strategies to drive growth and security.
- Created documents to display financial reports and data using ERP.
- Managed regular finance tracking for numerous branch offices and headquarters expenses.
- Partnered with IT and operational leadership to develop financial business plans with detailed benchmarks.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Managed investments to diversify financial portfolios and grow revenue.
BRANCH & TRADE MANGER
MCB Bank Ltd, Siemens Chowrangi Branch
01.2014 - 01.2018
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Boosted sales and customer loyalty through incentive programs.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Complied with regulatory guidelines and requirements.
- Implemented service improvements to enhance sales cycle.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Examined customer loan applications for loan approvals and denials.
- Assessed employee performance and developed improvement plans.
- Launched new training program to boost employee skills and staff retention rate.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Generated financial and operational reports to assist management with business strategy.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Consulted customers to boost product sales and services.
- Engaged employees in business processes with positive motivational techniques.
- Gathered and reviewed customer feedback to improve operations.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Submitted loan applications to underwriter for verification and recommendation.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Identified partnership opportunities and established favorable business connections.
- Resolved various issues impacting sales management and business operations.
BRANCH MANAGER
Askari Bank Ltd
Karachi
01.2011 - 01.2014
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Boosted sales and customer loyalty through incentive programs.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Complied with regulatory guidelines and requirements.
- Implemented service improvements to enhance sales cycle.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Examined customer loan applications for loan approvals and denials.
- Launched new training program to boost employee skills and staff retention rate.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Generated financial and operational reports to assist management with business strategy.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Consulted customers to boost product sales and services.
- Engaged employees in business processes with positive motivational techniques.
- Gathered and reviewed customer feedback to improve operations.
- Maintained friendly and professional customer interactions.
- Resolved various issues impacting sales management and business operations.
MANAGER-TRADE & FOREX
ASKARI BANK LTD, S.I.T.E BRANCH
Karachi
01.2005 - 01.2011
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared P&L statements and other divisional reports for senior management review.
- Sought out new business to profitably enhance company assets.
- Drove volume growth within Import/Export segment and maintained trade profitability.
- Maintained full compliance with trade laws and regulations by tracking changing conditions.
- Supported implementation of new trade partners and monitored KPIs for performance optimization.
- Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
- Prepared contracts and related documentation according to strict standards.
- Drove sales by following up with leads and new customers through outbound calls.
- Identified customer financial service needs to prepare proposals and sell services.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Verified ownership and transaction information and dividend distribution instructions to conform with governmental regulations using stock records and reports.
IT Support Specialist
Askari Bank Ltd
SITE/Karachi
01.2003 - 01.2005
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Updated software to safeguard against security flaws.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
MBA - SUPPLY CHAIN
IQRA UNIVERSITY
KARACHI,PAKISTANMBA - Accounting And Finance
Iqra University
Karachi,PakistanMaster of Science - Computer Science And Programming
University of Karachi
Karachi,PakistanBachelor of Science - Economics
University of Karachi
Karachi,PakistanSkills
- Customer Service
- Logistical operations
- Order Processing
- Managerial Accounting
- Managerial skills
- Relationship Building
- Strong Analytical and Problem Solving Skills
Affiliations
18 yearsof experiencein reputableorganizations&supervising teams &achieving new horizon in professional
career. Awarded multipletimes by the managementfortheoutstanding performancein theservice industry.
Professional Achievements
By adopting pointof sale method & paymentterm as LC increase REDA CHEM GP by 22% till June-2022.
Three-time awarded employee of the Month award for the outstanding performance in MCB Bank LTD.
Awarded cash prize of Rs 10,000 for stood 1st position in 2-week course in Askari Bank Ltd
Successfully deploy the E-commerce solution in Cotton & Silk
Finance two industrial projects worth USD 200.00 M & successfully running in MCB Bank Ltd
Qualification Year Institution, Member of Institute of Bankers Pakistan
Certification
- Customer Service Professional Certificate
- Supply Chain Foundation- Project Management
- Sales Negotiation
- SAP Certified Technology Associate - FIM+MM + ABAP (REPORTING/UPLOADA)
- Risk Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER SERVICE & LOGISTIC MANAGER
REDA INDUSTRIAL MATERIALS PAKSITAN PVT LTD
09.2020 - Current
Logistics Operation Manager
COTTON & SILK
06.2018 - 08.2020
BRANCH & TRADE MANGER
MCB Bank Ltd, Siemens Chowrangi Branch
01.2014 - 01.2018
BRANCH MANAGER
Askari Bank Ltd
01.2011 - 01.2014
MANAGER-TRADE & FOREX
ASKARI BANK LTD, S.I.T.E BRANCH
01.2005 - 01.2011
IT Support Specialist
Askari Bank Ltd
01.2003 - 01.2005
MBA - SUPPLY CHAIN
IQRA UNIVERSITY
MBA - Accounting And Finance
Iqra University
Master of Science - Computer Science And Programming
University of Karachi
Bachelor of Science - Economics
University of Karachi
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