Kamil Francis
Digital Marketer
Islamabad
Summary
Graduate of BS in Management & Technology from ITU. Having background in both business and technology. From a business perspective, I'm good at research, business opportunities, product development, analytics, and operations. From a technology perspective, have experience in SQL and R for data analytics and knowledge of C++, Python. Currently working as a Quality Assurance Analyst in an IT solutions company. Passionate about e-commerce opportunities. An aspiring entrepreneur. I'm not afraid to take on responsibilities and always face problems headfirst. If you are looking for someone who can take on challenging roles in business management, I would love to connect with you.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
Call Quality Assurance Analyst
Techception.AI
Islamabad
02.2023 - Current
- Achieved quality assurance objectives by contributing information and analysis to strategic plans and reviews and preparing and completing action plans.
- Identified training needs and organized training interventions to meet quality standards.
- Prepared quality documentation and reports by collecting, analyzing and summarizing information and trends.
- Collaborated with operating staff to establish procedures, standards, systems and procedures.
- Implemented new quality assurance and customer service standards.
- Implemented customer complaint system and root-cause problem solving, decreasing customer complaints 60%.
- Created successful test scripts to manage automated feature testing,
Digital Marketing Executive
Paint Pandas Startup
Rawalpindi
06.2021 - 12.2022
- Created solution-based execution plans to achieve business goals based on Google Analytics and internal reporting data.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Leveraged MailChimp and AWeber to implement email campaigns and monitor performance.
- Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
- Brainstormed content marketing strategies based around client's business goals, existing content and chosen key performance indicators.
- Increased brand awareness through creation and management of social media channels, boosting social media engagement by 83%.
- Gathered campaign results and developed reporting dashboard to illustrate campaign effectiveness.
- Devised content strategy to effectively engage target audiences.
Customer Service Support Representative
Ibstec/Talaxy PVT
10.2022 - 11.2022
- Was responsible for answering incoming calls from customers of Exeter UK professionally
- Also assisting customers with providing information, taking online Payments, addressing concerns, and resolving issues
- Maintaining knowledge of company products, services, and policies
- Used to handle high volume of calls in fast-paced environment while keeping high merit on good communication, problem-solving, and customer service skills
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Helped customer retention by 32%.
Marketing Intern, Digital Marketing Intern
Smart Homz PVT limited
Lahore
01.2021 - 04.2021
- Contributed to mock-ups, email campaigns, and social media content.
- Assisted marketing coordinators and graphic designers with website copywriting and proofing.
- Designed and presented social media campaign ideas.
- Created engaging content for Facebook, and Instagram.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Maintained editorial calendar to keep content timely, relevant and engaging.
- Increased CTR By 47%
Education
Bachelor of Science - Business Management & Technology
Information Technology University Arfa Tower
Lahore, PB 08.2018 - 09.2022
Some College (No Degree) - Intermediate in Computer Science
Government College University Lahore (GCU)
Lahore, PB 01.2016 - 01.2018
Matric in Computer Science - Computer Science
Don Bosco High School
Lahore 01.2014 - 01.2016
Skills
Google Analytics & google trend
Canva & Wavepad
Google Workspace & Lucid Charts & Miro
ICABBI AUTOCAB, GHOST
Python C & SQL (Basic)
MSOffice( Excel, Outlook, Ppt, Word)
Client communication & Brand Management
Market Positioning
PPC Marketing and advertising
Social media engagement
Prospect targeting
Relationship building and retention
Cold Calling & Lead Generation
Accomplishments
- Startup accelerator Bootcamp Entrepreneurship Summit 2021 Organized by the Ministry of IT SAARC Chamber of commerce and Industry, and PITB
- Data Analysis in Excel from DataCamp
- Data Manipulation with dplyr from DataCamp
- Introduction to Data Visualization with ggplot2 from DataCamp
- National Incubation Centre Top 10 startups at the regional level
- Done certification of business Analysis and process management
- Management at Afkar-e-Taza Event I did volunteer work at the Afkar-e-Taza Thinkfest, at Alhamra, Lahore My responsibility was to manage all the VVIP talks held at Venue and made sure everything works smoothly
- 3 Days Workshop at Youth Development Centre Governor House Muree
- Won Inter Class Basketball Sports program at Government College University
- Actively Played a Role in Interfaith Harmony in Pakistan with Mashal a Bill and Melina Gates-funded NGO.
Timeline
Call Quality Assurance Analyst
Techception.AI
02.2023 - Current
Customer Service Support Representative
Ibstec/Talaxy PVT
10.2022 - 11.2022
Digital Marketing Executive
Paint Pandas Startup
06.2021 - 12.2022
Marketing Intern, Digital Marketing Intern
Smart Homz PVT limited
01.2021 - 04.2021
Bachelor of Science - Business Management & Technology
Information Technology University Arfa Tower
08.2018 - 09.2022
Some College (No Degree) - Intermediate in Computer Science
Government College University Lahore (GCU)
01.2016 - 01.2018
Matric in Computer Science - Computer Science
Don Bosco High School
01.2014 - 01.2016