KAINAT BIBI
Rawalpindi
Summary
Computer Science student with experience in student services, retail, and customer-facing roles. Brings strong communication, team support, and attention to detail, with experience leading workshops, handling tills accurately, and keeping service smooth under pressure. Comfortable using IT and CRM systems to support relationships, solve problems, and help create positive, inclusive environments.
Overview
1
1
Language
5
5
years of professional experience
Work History
Inbound Retention Executive
Prime BPO
07.2026 - 08.2026
- Delivered high-level service to customers, fostering stronger future relationships.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
- Established company targets informed by previous performance and predictive forecasts to guide strategic initiatives.
Student Ambassador
Brunel University - Uxbridge
03.2024 - 08.2025
- Developed and delivered workshops and seminars educating students on academic and career opportunities, enhancing their awareness and preparedness for future choices.
- Applied critical thinking to analyse problems and evaluate solutions, facilitating informed decision-making processes.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Sales Assistant
Primark - Watford
10.2024 - 02.2025
- Cultivated strong relationships with clients through attentive customer service, fostering loyalty and repeat business.
- Streamlined till operations to enhance customer experience and minimise waiting times.
- Ensured stock replenishment in a timely manner to maintain product availability.
Team Member
Greggs - London
06.2024 - 09.2024
- Enhanced confidence and communication skills while collaborating with team members and engaging with customers.
- Provided reliable customer service with meticulous attention to detail in high-pressure situations.
- Worked hard to learn all required tasks quickly to maximise performance.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
- Took orders and made suggestions to guest tastes and preferences.
Digital Ambassador Intern
HR - Islamabad
03.2021 - 04.2021
- Interacted with clients to strengthen communication skills and build lasting relationships.
- Collaborated with internal teams to produce timely, relevant content that maintained consistency across platforms.
- Implemented successful PR strategies to maintain and build awareness.
- Organised media events, fundraisers and entertainment to generate media interest.
- Organised community forums and presentations to enhance public image.
Education
Bachelor of Science - Information Technology
Asia Pacific University
Kuala Lumpur, Malaysia12-2022
BSc - Computer Science
Brunel University Uxbridge
Uxbridge, United Kingdom09-2023
ICS - Computer Science
Global College Rawalpindi
Rawalpindi, Pakistan09-2020
Diploma of Higher Education - Information Technology
AGT (Institute of Technical & Professional Education)
Rawalpindi, Pakistan05-2020
Skills
- Customer Service
- Customer relations
- Customer retention tactics
- CRM systems
- Process optimisation
- Transaction accuracy
- Sales operations
- Revenue forecasting
- Market analysis
- Target setting
- Teaching
- Student Services
- Strong Communication
- Interpersonal Skills
- Creative adaptability
- Leadership
- Customer-facing activities
- Data Entry
- Financial reporting
- Sales operations
Languages
English
Upper Intermediate
B2
Interests
- Reading
- Badminton
Timeline
Inbound Retention Executive
Prime BPO
07.2026 - 08.2026
Sales Assistant
Primark - Watford
10.2024 - 02.2025
Team Member
Greggs - London
06.2024 - 09.2024
Student Ambassador
Brunel University - Uxbridge
03.2024 - 08.2025
Digital Ambassador Intern
HR - Islamabad
03.2021 - 04.2021
Bachelor of Science - Information Technology
Asia Pacific University
BSc - Computer Science
Brunel University Uxbridge
ICS - Computer Science
Global College Rawalpindi
Diploma of Higher Education - Information Technology
AGT (Institute of Technical & Professional Education)