K ABDUL RAHMAN
STARBUCKS
KURUNEGALA,SRI LANKA
5
Languages
5
years of professional experience
Shift Manager with strengths in leadership, communication and inventory control. Coordinates shift transitions, resolves workplace issues and supports staff development through coaching. Focused on maintaining service standards, reducing waste and improving store performance. Also confident with strengths in customer service, workforce scheduling and team coordination. Drives sales targets, monitors performance and supports staff training. Delivers smooth shift operations and clear reporting for better business decisions.
Work history
Shift manager
3 Years 1 Month- Improved team morale through effective communication and feedback practices.
- Delivered excellent customer service by overseeing staff training programmes.
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Coordinated with team members for seamless shift transitions.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Reported key metrics to upper management for business decision-making process.
Shift manager
1 Year 11 Months- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Delivered excellent customer service by overseeing staff training programmes.
- Reported key metrics to upper management for business decision-making process.
- Coordinated with team members for seamless shift transitions.
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Managed inventory control, reduced wastage.
Skills
Leadership excellence
Customer orientation
Workforce scheduling
Integrity and ethics
Order processing
MS Office Suite
Equipment operation
Basic accounting
Quality control procedures
Customer Service
Communication skills
Sales forecasting
Education
HND - IT
Certificate of Higher Education
Languages
English
Advanced
Sinhala
Native
Tamil
Native
Hindi
Beginner
Arabic
Elementary
Timeline
Shift manager
STARBUCKS
09.2023 - CurrentRead More
Shift manager
BURGER KING
09.2021 - 08.2023Read More
BCAS CAMPUS
HND from IT
Read More
PRINCE INTERNATIONAL SCHOOL
Certificate of Higher Education
Read More