Hi, I’m
Juniad Ur Rahman
Mingora, Khyber Pakhtunkhwa
Summary
Adept at navigating high-stress situations, I leveraged my critical thinking and customer service skills at Phyton Leads to enhance customer loyalty and resolve disputes effectively. My experience as a Teacher at Danish School honed my active listening abilities, fostering a supportive environment and driving engagement.
Overview
6
years of professional experience
Work History
BiniTelecom
Customer Service Representative
11.2023 - 06.2024
Leads4S
Customer Service Representative
01.2022 - 04.2023
Phyton Leads
Customer Service Representative
01.2021 - 01.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Danish School
Teacher
01.2018 - 12.2019
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
University of MalakandMalakand, Khyber Pakhtunkhwa, Pakistan
Master of Arts from Mass Communication
11-2018
University of Swat Kpk Swat
Bechelor Of Arts from Political Science
09.2017
BISE SWAT Kpk Swat
HSSC from Computer Science
05.2012
Muslim Public School And College Kpk Swat
SSC from Matric
09.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Pushto
Native Speaker
English
Advanced
C1
Urdu
Advanced (C1)
Timeline
Customer Service Representative
BiniTelecom
11.2023 - 06.2024
Customer Service Representative
Leads4S
01.2022 - 04.2023
Customer Service Representative
Phyton Leads
01.2021 - 01.2022
Teacher
Danish School
01.2018 - 12.2019
University of Malakand
Master of Arts from Mass Communication
University of Swat
Bechelor Of Arts from Political Science
BISE SWAT
HSSC from Computer Science
Muslim Public School And College
SSC from Matric
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