Power BI
Junaid Ibrar Hussain
IT Support Technician
Islamabad,IS
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
IT Software Support Technician
Az Software House UK Remote
Texas
01.2022 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users
- Provided documentation on troubleshooting of technical processes to support desk staff
Repairing Team Lead
South Asian Sourcing Pvt Ltd
Islamabad, IS
01.2021 - 06.2021
- CPE Repairing Project,
- Repairing of Several kinds of modems and Internet devices and 3G and 4G devices
- Repairing of CISCO Air CAP -2702 Indoor and IW-3700 Outdoor unit
- Their WIFI and Radio Frequency and SNIR and RSRP Frequencies
- Modulation OF their Power issues and Repairing
- Firmware and Testing and Final QC of Devices
- CPE Devices Repairing For 5G indoor and Outdoor Units of Huawei and ZTE
- ADSL and VDSL Repairing and Various LAN Issues
- Repairing Of ZTE WF820 and HUAWEI B2268S Sim and Connectivity Issues
- Scanning and Printing of devices boxes and Printing Stats
- IPTV STB HS-2 and HS-3 Repairing and Testing and Their Firmware Issue.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Maintenance Team Member Project Technician
Bestway Cement Limited Chakwal
Islamabad, PB
08.2018 - 08.2020
- Waste Heat Recovery Power Plant
- Motor Control Center (MCC) installation
- Variable Frequency Drives (VFD) Installation and Maintenance
- DCS Installation and Wiring
- Distribution Panel (DP) Installation
- Proper Lying Of Cables and Terminations
- Motor Installation and Testing
- Motorize valve (MV) Installation and Testing
- Turbine Supervisory Instrumentation (TSI)
- Close Circuit Cooling Towers Installation (CCCT)
- PLC Programming and Installation.
Education
Some College (No Degree) - Electrical, Electronics Engineering Technologies
Swedish Institute of Technology
Rawalpindi, PB 03.2013 - 08.2016
Skills
Team leader
Accomplishments
- AutoCAD Courses,
- Electrical Drawings.
- Civil Architecture Design
- 3D Drawings.
- BOM (Electrical and Civil)
- Manage Project Payments (Invoicing System)
- Letter Writing Skills
- Critical Thinking & Problem Solving
- Professionalism and Punctuality
- Teamwork and Adaptability.
Software
Office Automation
Power Automate
Link Planner For Power Beam
Proetus PCB Designer
Corel Draw
HTZ Warfare Planning
QGIS
Altium Designer
MS Project
Concept Draw
Certification
AUTOCAD
Timeline
IT Software Support Technician
Az Software House UK Remote
01.2022 - Current
Repairing Team Lead
South Asian Sourcing Pvt Ltd
01.2021 - 06.2021
Freelancing
03-2019
AUTOCAD
01-2019
Maintenance Team Member Project Technician
Bestway Cement Limited Chakwal
08.2018 - 08.2020
Some College (No Degree) - Electrical, Electronics Engineering Technologies
Swedish Institute of Technology
03.2013 - 08.2016
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