Junaid Tahir
Lahore
Summary
Project Manager with over 7 years of experience in orchestrating operations, end-to-end project management, and resource management. Adept at driving transparency with stakeholders and fostering positive team morale. Proven track record in delivering successful projects, setting OKRs, and enhancing product value.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager
Developers Studio
Lahore
06.2022 - Current
- Managed FinTech projects from onboarding to closure, including documentation, client communication, and change management.
- Developed and implemented a Performance Management System, boosting employee recognition and rewards.
- Maintained transparency with international clients through detailed weekly and monthly reports and secure multiple projects.
Senior Project Manager
Hello World Technologies
Rahim Yar Khan
02.2021 - 06.2022
- Directed multiple project teams, overseeing scope, budget, and timelines for SaaS solutions.
- Enhanced project delivery processes, reducing cycle times by 15%.
- Implemented Agile methodologies to improve team efficiency, leading to a 25% increase in project throughput.
Technical Support Specialist
CareCloud
Islamabad
11.2020 - 02.2021
- Resolved technical support issues for a major EHR system, maintaining HIPAA compliance.
- Improved client satisfaction by 20% through prompt issue resolution and effective communication and logged issues using Salesforce.
POC - Team Lead
Tribe Consulting (Pvt.) Ltd.
Islamabad
09.2018 - 10.2020
- Led a team of 15 customer support representatives, achieving a 95% customer satisfaction rate.
- Improved First Contact Resolution (FCR) and Average Handling Time (AHT) metrics, earning multiple client commendations.
Account Manager
Axact
Karachi
02.2018 - 09.2018
- Exceeded sales targets by 30% through effective promotion and up-selling of software solutions.
- Managed key accounts, ensuring client retention and satisfaction.
Customer Service Specialist
Ibex
Karachi
09.2017 - 02.2018
- Handled daily customer interactions, maintaining high QA scores and customer satisfaction.
Education
IT and Business Management - BBIT
Virtual University
Lahore, Pakistan04-2026
Journalism and Political Sciences - BA
The Islamia University of Bahawalpur
04-2017
Business Communication and Accounting - CAF
Institute of Chartered Accountants of Pakistan
Lahore, Pakistan08.2015
Skills
Project Management:
- Agile
- Scrum
- SDLC
- Change Management
- Resource Allocation
Tools:
- ClickUp
- Jira
- Tableau
- Salesforce
- BPMN 20
- MS Project
Communication:
- Client Relations
- Stakeholder Reporting
- Team Leadership
Technical:
- Python (Basic)
- Gen AI (Basic)
- SQL (Basic)
- Version Control Systems
Certification
- Organization Planning and Development for the 6 Sigma Black Belt, Coursera, 11/23, https://coursera.org/verify/CZNFWSZS46LJ
- BIFPC - Business Intelligence Foundation Professional Certification, CertiProf International, 06/23, https://www.credly.com/badges/5e6a79a1-c9fb-42a1-a9ad-efbd5b4a690a/linked_in_profile
- The Process of Organizational Development, Alison, 05/23, https://alison.com/certification/check/$2y$10$jCwquxfp3smqbiguMpoZuLhBekXg8r4B3f9HWeLHEahl3PJvy
- Six Sigma Green Belt (CSSGB), Project Management Institute, 01/23, https://www.linkedin.com/learning/certificates/d18829679a43c32dfaa069e8c6091e948f9af78401ac21c94724a6e07fb9444a?trk=flagship-lil_details_certification
- Scrum Fundamentals Certified (SFC), SCRUMstudy - Accreditation Body for Scrum and Agile, 10/22, https://www.scrumstudy.com/certification/verify?type=SFC&number=942958
- Enterprise Design Thinking Practitioner, IBM, 08/22, https://www.credly.com/badges/09ce2c6f-f1dc-4960-8257-0826b59b988b/linked_in_profile
- Six Sigma Yellow Belt, 6sigmastudy, 11/21, http://81cd1176253f3f59d435ac22991740ab4ff17e21daf2ed577041.r77.cf1.rackcdn.com/Certificate/SixSigmaYellowBelt-JunaidTahir-841793.pdf
- Foundations of Project Management, Google, 07/21, https://coursera.org/share/39e4ff80c0a998b850dba5fb02a646c3
- Project Management Essentials Certified (PMEC), Management & Strategy Institute, 04/21, https://lms.msicertified.com/dashboard
Hobbies and Interests
- Exploring conspiracy theories
- Traveling
Languages
Urdu
First Language
English
Proficient
C2
Timeline
Project Manager
Developers Studio
06.2022 - Current
Senior Project Manager
Hello World Technologies
02.2021 - 06.2022
Technical Support Specialist
CareCloud
11.2020 - 02.2021
POC - Team Lead
Tribe Consulting (Pvt.) Ltd.
09.2018 - 10.2020
Account Manager
Axact
02.2018 - 09.2018
Customer Service Specialist
Ibex
09.2017 - 02.2018
IT and Business Management - BBIT
Virtual University
Journalism and Political Sciences - BA
The Islamia University of Bahawalpur
Business Communication and Accounting - CAF
Institute of Chartered Accountants of Pakistan
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