Junaid Baig

• Coordinating property management activities, including leasing, maintenance, and tenant relations
• Overseeing the implementation of operational procedures and policies to ensure efficient property operations
• Maintaining accurate records of property-related documents, contracts, and financial transactions
• Assisting in the preparation of budgets and financial reports for properties under management
• Coordinating with vendors and contractors for maintenance, repairs, and renovations
• Organizing regular property inspections to identify maintenance needs and ensure compliance with regulations
• Handling tenant inquiries, complaints, and requests in a timely and professional manner

As a Head of Maintenance:

• Developing and implementing maintenance programs and schedules to ensure optimal functioning of properties
• Supervising maintenance staff, including in-house and third-party contractors
• Planning and prioritizing maintenance tasks, repairs, and renovations based on property needs and budget constraints
• Communicating with landlords to address maintenance issues reported by tenants and ensure timely resolution
• Overseeing the procurement of supplies, equipment, and contractor services for maintenance and repair projects
• Ensuring compliance with health, safety, and environmental regulations in all maintenance activities
• Managing maintenance budgets and expenditures, tracking costs, and identifying opportunities for cost savings
• Developing and maintaining relationships with vendors, contractors, and suppliers to ensure quality service and competitive pricing.

Client Relationship and Disputes Settlements:

• Building and maintaining strong relationships with clients, including property owners, investors, and tenants.
• Serving as the main point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
• Actively listening to clients' needs and preferences to understand their goals and objectives in real estate transactions.
• Providing personalized guidance and advice to clients.
  Collaborating with other departments such as marketing, finance, and legal to ensure seamless service delivery to clients.
• Proactively following up with clients to maintain ongoing communication and build long-term relationships.
• Identifying opportunities for upselling or cross-selling additional services to existing clients to maximize revenue and enhance client satisfaction.
• Staying updated on industry developments, regulations, and market conditions to provide informed advice and support to clients.
• Mediating disputes between landlords and tenants, property owners, contractors, or other parties involved in real estate transactions.
• Facilitating communication and negotiation between parties to help reach mutually agreeable resolutions to conflicts.
• Conducting impartial assessments of the situation, gathering relevant information and evidence to understand the nature and root causes of the dispute.
• Providing guidance and advice to parties involved in the dispute, clarifying rights, responsibilities, and legal obligations under relevant laws and contracts.
• Recommend alternative dispute resolution methods, based on the complexity and severity of the dispute.
• Maintaining confidentiality and neutrality throughout the dispute resolution process, ensuring fairness and impartiality for all parties involved.
• Keeping accurate records of dispute resolution activities, including negotiations and agreements reached.
• Staying updated on relevant laws, regulations, and industry practices related to real estate disputes to provide informed guidance and support.

As a Lettings and Sales Administrator:

• Collaborating with other departments such as accounting, legal, and marketing to support overall business objectives.
• Coordinating property viewings for prospective tenants and buyers
• Responding to inquiries from clients, tenants, and buyers regarding available properties, pricing, and leasing/sales terms
• Maintaining accurate records of property listings, including details such as amenities, and rental/sale prices
• Providing administrative support to the lettings and sales team
• Staying updated on market trends, rental/sales regulations, and industry best practices to provide informed support and assistance to clients and colleagues.

• Supervised product pricing and labeling activities, adjusting prices to reflect promotions and clear slow-moving stock
• Followed health and safety legislation in storing and displaying merchandise, keeping dangerous and age-restricted products in controlled areas for compliance
• Collated sales data, analyzed transaction reports, and forecasted revenue to plan marketing and growth-related activities
• Initiated cost-control measures and sourced cost-effective products from suppliers, minimizing expenditure and growing revenue
• Generated financial documents for requisitioned products and kept records of costs incurred, estimated selling prices, and projected revenue for expense tracking and planning purposes
• Verified warranty details for defective items and replaced damaged or flawed products to keep customers satisfied
• Kept and reviewed business records and implemented plans to address merchandising, customer acquisition, and retention shortcomings.