JUNAID AHMED
Senior Officer Fraud And Risk Department In Compliance
Tando Wali Mohammad
Summary
To serve an organization that invites challenging opportunities and excellent work environment so as to enable myself to improve my inborn abilities, develop and enhance my working skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
2002
2002
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Sr. Officer Fraud & Risk Management Unit
Bank Al-Falah
01.2013 - Current
- To investigate digital/social engineering frauds cases, received from call center, SBP, BMP, FIA etc.
- Collaborated with stakeholders to define project scope, objectives, and deliverables for successful outcomes.
- To vigilance and report on all consumer sales cases to minimize the risk factor.
- Review local and international Issuing / Acquiring detection reports on daily basis to detect fraud Transaction through reports.
- Conduct immediate field investigation on fraud cases which are detected through issuing and acquiring monitoring.
- Merchant Re-education, mystery shopping and surprise visits on merchant establishments.
- Review reports to detect Anti money laundering cases for minimize the loss.
- Review limit enhancement, contact number/address updating requests. Recheck same verification officer visits cases. Disability/ deceased cases and Pending memos.
- Processing ATM captured cards and pickup claims. Card blocking / unblocking, charges reversal cases, fraud provisioning, preparing insurance claims/ write off cases. Negative EV / IV, return statements etc.
- Streamlined operations by identifying inefficiencies and implementing targeted solutions for improvement.
Officer Customer Services
Bank Al-Falah
01.2011 - 12.2012
- Entertain Walk-in customers
- Updating all Application Memos which have been received from drop box, walk in customers, emails and through courier services.
- Updating all operational changes and demographic changes of customers.
- Maintain E forms for further departmental process and Record keeping.
Collection Officer
Bank Al-Falah
06.2007 - 12.2010
- To handle delinquent customer queries and ensure prompt resolution.
- Cash handling as per policy & procedure, arrangement of field visits, scrutinize call logs, review of card pro update.
- Work on Card Pro Online Collection Module / work queue and update notes against every activity in order to maintain history.
Sales Officer
Mian Rubber and Tyres Co.
05.2004 - 06.2006
- Increase inventory level and expanded accessory areas to complete total presentation.
- Identify the target market and provide awareness about the product. Expand the market need.
Administrator / Accountant
Apex Grammar High School
03.1998 - 04.2002
- Complete responsibility for manual accounting system up to finalization.
- Prepare monthly financial reports.
- Attend monthly meetings and presents financial data to executives.
- Maintaining payroll records, time sheet and payroll system.
Education
Master of Business Administration - Marketing
Institute of Business Administration
Bachelor of Commerce - undefined
Sachal Sermust College
Intermediate - Science
Board of Intermediate and Secondary Education
Matriculation - undefined
Board of Intermediate and Secondary Education
Skills
Excellent written communication
Excellent verbal communication
Organizational skills
Planning skills
Client interaction
Project support
Creativity
Innovation
Analytical skills
Result-oriented
Quality output
Computer skills
Proficient in Microsoft Office Word
Proficient in Microsoft Excel
Proficient in Microsoft Power Point
Proficient in Microsoft Outlook
Operating system knowledge
Windows knowledge
Flexibility
Multi-tasking
Team bonding
Report writing
Documentation and reporting
Certification
Best Employee of the month for outstanding performance, 05/01/08
Personal Information
- Passport Number: F5630838
- CNIC Number: 41303-1868177-9
- Gender: Male
- Nationality: Pakistani
- Marital Status: Married
Additional Expertise
- Supervisory Role
- Self-motivation
- Self-Decision
- Customers handling
- Communication
Timeline
Sr. Officer Fraud & Risk Management Unit
Bank Al-Falah
01.2013 - Current
Officer Customer Services
Bank Al-Falah
01.2011 - 12.2012
Collection Officer
Bank Al-Falah
06.2007 - 12.2010
Sales Officer
Mian Rubber and Tyres Co.
05.2004 - 06.2006
Administrator / Accountant
Apex Grammar High School
03.1998 - 04.2002
Bachelor of Commerce - undefined
Sachal Sermust College
Intermediate - Science
Board of Intermediate and Secondary Education
Matriculation - undefined
Board of Intermediate and Secondary Education
Master of Business Administration - Marketing
Institute of Business Administration