JOSHUA WAGNER
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
GreatBlue Research
11.2022 - 02.2025
- Delivered fast, friendly, and knowledgeable service, addressing routine inquiries and resolving service complaints effectively.
- Enhanced customer satisfaction by swiftly resolving issues with expert product knowledge and a positive attitude.
- Greeted customers, identified their needs, and provided personalized service to ensure a seamless experience.
- Updated customer profiles, including order specifics, preferences, and billing information, ensuring accurate records for future interactions.
Customer Support Agent
Ibex Global
05.2020 - 10.2022
- Analyzed customer needs and presented tailored solutions to help customers make informed decisions.
- Maintained precise records of customer interactions and transactions, ensuring up-to-date and accurate information.
- Monitored inventory levels and proactively placed orders for replenishment, ensuring stock availability.
- Resolved customer issues efficiently by utilizing remote access software tools for troubleshooting.
- Entered new account information into databases with attention to detail, ensuring data integrity.
Customer Service Representative
Compute One
08.2018 - 03.2020
- Managed administrative tasks, including filing paperwork, updating databases, and generating reports, ensuring efficient office operations.
- Delivered accurate product and service information to customers, enhancing their understanding and decision-making.
- Collaborated with sales team members to drive growth and contribute to overall development efforts.
- Tracked orders from initiation to completion, ensuring timely delivery of goods and services.
Education
Bachelor of Science - Computer Science
Florida International University
05-2018
Skills
- Customer service
- Order processing
- Data entry
- Remote troubleshooting
- Policy adherence
- Attention to detail
- Problem-solving
- CRM software
- Customer retention
- Inbound and outbound calling
- Refunds processing
- Effective communication
- Billing procedures
Certification
- Certified Customer Service Professional (Customer Service Institute of America)
- Zendesk Support Administrator Certification (Zendesk)
Timeline
Customer Service Associate
GreatBlue Research
11.2022 - 02.2025
Customer Support Agent
Ibex Global
05.2020 - 10.2022
Customer Service Representative
Compute One
08.2018 - 03.2020
Bachelor of Science - Computer Science
Florida International University
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