Joneeta Isaac Hans
Customer Service Representative
Makki Masjid, Nazimabad No. 5, Karachi, Sindh,SD
Summary
Organized and dependable candidate successful at managing multiple priorities simultaneously with a high degree of accuracy and a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Project Manager
Salsoft Technologies
Karachi, Sindh
01.2023 - 03.2023
- Successfully more than 100 projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Scheduled meetings with the clients to understand their requirements in detail.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored the quality of the deliverables to identify areas of improvement and make adjustments.
- Monitored project progress, identified risks and took corrective action as needed.
- Bifurcated invoices and handled tasks using company's CRM
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Enhanced project delivery times by streamlining communication channels between development and operations teams.
- Reported regularly to managers on project progress, and technical problems.
Patient Enrollment Specialist
Ibex
Karachi, Sindh
08.2022 - 01.2023
- Followed all company policies and procedures to deliver quality work.
- Led quality assurance efforts, maintaining high standards for services.
- Took a brief Medical history of the candidates willing to enroll in a vaccine study.
- Managed approximately 100 calls and emails per day.
- Scheduled on-site appointments and arranged transport for the candidates.
Education
High School Diploma -
Bahria College Karachi
Moulvi Tamizuddin Khan Rd, Karachi 08.2019 - 08.2021
Skills
Project Management
Schedule Management
Data Analysis
Document Management
Client Relations
Productivity Improvement
Presentations
Problem-Solving
Decision-Making
Time Management
Adaptability and Flexibility
Organizational Skills
Multitasking
Languages
Urdu
Native language
English
Proficient
C2
Timeline
Project Manager
Salsoft Technologies
01.2023 - 03.2023
Patient Enrollment Specialist
Ibex
08.2022 - 01.2023
High School Diploma -
Bahria College Karachi
08.2019 - 08.2021
Similar Profiles
Ailya Ejaz MirzaAilya Ejaz Mirza
Assistant Manager at Salsoft TechnologiesAssistant Manager at Salsoft Technologies
Shahzeb Ali FaridiShahzeb Ali Faridi
Sr. CMS Developer at Salsoft TechnologiesSr. CMS Developer at Salsoft Technologies
M Yazdan AhmedM Yazdan Ahmed
Marketing Trainee at Salsoft Technologies Pvt LtdMarketing Trainee at Salsoft Technologies Pvt Ltd