Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JAZAIB QASMI

Karachi,Sindh

Summary

Customer-focused Telephone Operator skilled in responding to customer inquiries. Adept at using [Software] to facilitate front desk procedures. Bilingual with advanced-level skills in [Language]. Proficient Telephone Operator adept in quickly mastering all elements of switchboard functionality to perform accurate transfers. Professional, detail-oriented and organized. Trained in office safety procedures to prepare for medical and fire emergencies. Offering expertise in [Area of expertise] with [Number] years of experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Overview

1
1
year of professional experience

Work History

Calling Agent

The Call Cafe
Karachi, Pakistan
03.2023 - 06.2023
  • Greeted customers and identified their needs.
  • Assisted customers in finding the right products to meet their needs.
  • Responded to customer inquiries via phone, email or chat.
  • Resolved customer complaints quickly and efficiently.
  • Assisted with placing orders, refunds, exchanges or cancellations.
  • Maintained up-to-date knowledge of company products and services.
  • Updated customer accounts as needed in computer system.
  • Performed outbound calls to follow up on customer inquiries.
  • Monitored incoming emails and responded promptly to customer requests.

Sales Assistant

IPANET BPO
Karachi, Pakistan
02.2022 - 06.2022
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Informed customers about current promotions and discounts.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Processed special orders for out-of-stock items when necessary.
  • Maintained cleanliness of the sales floor area at all times.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.

Education

Bachelor of Science - Software Engineering

Umaer Basha Institute of Information Technology
Karachi , Pakistan

Skills

  • Script Memorization
  • Call Center Operations
  • Customer Relationship Management
  • Cross-Selling and Up-Selling
  • Customer Support
  • Account Security
  • Customer Needs Assessment

References

References available upon request.

Timeline

Calling Agent

The Call Cafe
03.2023 - 06.2023

Sales Assistant

IPANET BPO
02.2022 - 06.2022

Bachelor of Science - Software Engineering

Umaer Basha Institute of Information Technology
JAZAIB QASMI