JAWWAD MUHAMMAD
Client Success Consultant
Karachi,SD
Summary
Customer Success Manager with a relationship-driven approach to supporting customers through onboarding, implementation, and ongoing success. Recognized for thriving in fast-paced environments, collaborating across teams, and translating complex technical concepts into practical solutions for clients. Brings a balanced blend of customer advocacy, technical understanding, and adaptability to every engagement.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
ClientPoint
Carlsbad
09.2024 - Current
- Manage an end-to-end portfolio of 100+ accounts, owning onboarding, implementation, training, go-live, and post-launch success.
- Manage technical implementations including custom-built and HTML proposals and CRM integrations (Salesforce, HubSpot, Zoho, Dynamics, NetSuite).
- Serve as the primary point of contact post-go-live, handling day-to-day support, troubleshooting, and solution optimization.
- Act as a bridge between customers and Product/Solutions teams, translating business requirements into scoped technical solutions.
- Partner with Solutions Architects on discovery and scoping calls, guiding scope alignment and expectation management.
- Maintain approximately 91% customer retention across a high-volume, complex account portfolio.
- Drive expansion through upsell and cross-sell initiatives, generating $10–12K in monthly expansion revenue ($120K+ annually) at present.
IN BOUND GROWTH LEAD - Software Development
Jumpace
Karachi, Sindh
07.2023 - 09.2024
- Facilitated client acquisition for mobile apps, LMS, ERP, game development, and utility applications.
- Collaborated with production team for pre-sales planning, technical requirements documentation, and scope of work alignment. Led entire sales cycle from initial interaction to project delivery.
- Cultivated environment of collaboration and innovation, leading team to achieve exceptional sales performance.
Manager Sales - Software Development
AUSM Labs
Karachi, Sindh
09.2022 - 06.2023
- Co founded AUSM Apps, established brand identity. Secured 35 web and mobile app clients, generating $400,000 in revenue within eight months.
- Onboarded clients by leveraging platforms for website, mobile app, and game development.
- Mentored sales team to establish robust client connections, exceeding monthly and quarterly sales targets.
Sr. Software Sales Consultant
Technado – Binate Digital
Karachi, Sindh
04.2021 - 09.2022
- Enhanced customer satisfaction by anticipating consumer requirements.
- Delivered precise sales projections.
- Successfully reached quarterly sales goals totaling $45,000.
- Enhanced competitiveness through strategic leadership and resource management.
Client Support Specialist
Octa Chat – Lime Software Logics
Karachi, Sindh
06.2020 - 04.2021
- Enhanced client satisfaction by providing superior customer service.
Customer Service Representative
IBEX Global
Karachi, Sindh
03.2019 - 05.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
BBA -
Bahria University
Karachi 05.2001 -
Pre Engineering -
S.M Science College
Karachi01.2015
Skills
Customer relationship building
Quick Technical Adaptation
Strategic communications
Timeline
Customer Success Manager
ClientPoint
09.2024 - Current
IN BOUND GROWTH LEAD - Software Development
Jumpace
07.2023 - 09.2024
Manager Sales - Software Development
AUSM Labs
09.2022 - 06.2023
Sr. Software Sales Consultant
Technado – Binate Digital
04.2021 - 09.2022
Client Support Specialist
Octa Chat – Lime Software Logics
06.2020 - 04.2021
Customer Service Representative
IBEX Global
03.2019 - 05.2020
BBA -
Bahria University
05.2001 -
Pre Engineering -
S.M Science College