Jawwad Ahmed

Currently serving as a Branch Operations Manager at MCB Islamic Bank Ltd., where I am responsible for overseeing branch operations and ensuring efficient and effective customer service. My key responsibilities include:

• Managing and supervising branch operations, including customer service, cash management, and compliance.
• Developing and implementing operational policies and procedures to improve efficiency and productivity.
• Leading and motivating a team of banking professionals to achieve business targets and deliver exceptional customer service.
• Ensuring compliance with banking regulations and internal policies.
• Collaborating with cross-functional teams to implement new initiatives and improve branch performance.

As a Branch Banking Officer at Habib Metropolitan Bank Ltd, I successfully managed branch operations and provided excellent customer service. My key responsibilities included:

• Assisting customers with account inquiries and resolving any issues or concerns.
• Performing banking transactions, such as deposits, withdrawals, and transfers.
• Opening new customer accounts and assisting with loan applications.
• Ensuring compliance with banking regulations and internal policies.
• Collaborating with cross-functional teams to achieve branch targets and deliver exceptional customer service.

During my tenure as a Universal Teller at Dubai Islamic Bank Ltd., I successfully processed banking transactions and provided excellent customer service. My key responsibilities included:

• Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
• Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
• Assisted customers with questions about products, services and terms.
• Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
• Balanced daily cash deposits and vault inventory with 100% accuracy rate.
• Organised transfers to move money between customer accounts, between customers, and between businesses.
• Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.