Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Personal Qualities
Custom Section
Languages
References
Timeline
Manager
Jawad Nisar

Jawad Nisar

Customer Success & Sales Strategist
Sakhakot,KPK

Summary

Dedicated and results-driven operations and customer service manager with over a decade of experience leading high-performing teams, optimizing store operations, and ensuring top-tier customer satisfaction. Proven track record in technical support, staff training, sales strategy, and community engagement. Looking to leverage my skills and experience to contribute meaningfully to a dynamic organization.

Hardworking individual who brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Customer-oriented professional with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

14
14
years of professional experience
2000
2000
years of post-secondary education

Work History

Manager Customer Care

mySutro.com
California, California
05.2022 - Current
  • Delivered exceptional technical support and customer service to users.
  • Led user onboarding processes, ensuring seamless integration and support.
  • Managed sensitive user data and ensured account integrity.
  • Facilitated staff training, resulting in better customer service.
  • Led performance reviews, identified areas for improvement.
  • Boosted department efficiency by streamlining operational processes.
  • Fostered a positive work environment with regular team-building activities.
  • Delegated tasks efficiently to maximise productivity.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.

Operations Manager

  • Directed daily operations, ensuring seamless execution and production targets.
  • Recruited and trained staff, fostering a high-performance environment.
  • Conducted direct sales and handled high-value sales calls.

Store Manager

  • Oversaw daily store functions in compliance with company policies.
  • Trained and developed staff while consistently achieving KPI goals.

Store Supervisor

  • Monitored staff performance and ensured adequate training and scheduling.
  • Provided on-ground support to underperforming staff, boosting morale and productivity.

Community Volunteer

Naqqash
Sakhakot
07.2019 - 06.2025
  • Company Overview: Leading initiatives for women empowerment and community welfare.
  • Leading initiatives for women empowerment and community welfare.
  • Leading initiatives for women empowerment and community welfare.

Founder and Manager

Sakhakot Cricket Club
Sakhakot
07.2011 - 06.2025
  • Company Overview: Founded and managed youth cricket club to promote sports engagement.
  • Founded and managed youth cricket club to promote sports engagement.
  • Founded and managed youth cricket club to promote sports engagement.

Education

FSCC - English, Urdu, Chemistry, Physics, Mathematics

Haleem Institute

BBA - Business Administration

Barbican University
United Kingdom
02.2002 - 12.2005

Skills

Customer Care & Technical Support

Operations & Store Management

Recruitment and Team Leadership

Microsoft Office Suite

KPI Analysis & Performance Optimization

Accomplishments

  • Gold Medalist in 100m Sprint, Inter-District Lahore, 06/01/99
  • Successfully built long-term client relationships and drove consistent team growth
  • Maintained high-performance levels across diverse roles and responsibilities

Interests

Sports and fitness
Community development and youth engagement

Personal Qualities

  • Highly positive, motivated, and proactive attitude
  • Empathetic and strong communicator
  • Adaptive and effective under pressure

Custom Section

  • Naqqash, Sakhakot, Pakistan, 07/01/19 - Present, Leading initiatives for women empowerment and community welfare.
  • Sakhakot Cricket Club, Sakhakot, Pakistan, 07/01/11 - Present, Founded and managed youth cricket club to promote sports engagement.

Languages

English
Fluent
Urdu
Advanced (C1)
pashto
Advanced (C1)

References

References available upon request.

Timeline

Manager Customer Care

mySutro.com
05.2022 - Current

Community Volunteer

Naqqash
07.2019 - 06.2025

Founder and Manager

Sakhakot Cricket Club
07.2011 - 06.2025

BBA - Business Administration

Barbican University
02.2002 - 12.2005

Operations Manager

Store Manager

Store Supervisor

FSCC - English, Urdu, Chemistry, Physics, Mathematics

Haleem Institute
Jawad NisarCustomer Success & Sales Strategist