Jawad Nisar
Mardan - KPK
Summary
Highly experienced team leader known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
With extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Personable recruiter with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Overview
19
19
years of professional experience
Work History
Tech Customer Service Rep
MySutro
03.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales and Production Manager
Pakland Marble
09.2015 - 01.2022
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implementing best practices to make sure production targets are met.
Sales Executive
Ajab Khan And Sons
08.2011 - 11.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Store Manager
T-Mobile UK Ltd
07.2004 - 01.2010
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Craftmetic UK Ltd
United KingdomBBA - Business Administration
Barbican Universtity
London, UKHigh School Diploma -
DPS And Intermediate Collage
Punjab , PakistanSkills
- Active Listening
- Staff Training
- Sales Expertise
- Business Management and Development
- Retail Knowledge
- Customer Needs Assessments
- Material Handling
- Regional Sales and Support
- Translating Documents
- Administrative Management
Hobbies
A cricket lover, I have been playing hard ball cricket through out my life. Even when i was in the UK, I made sure to pursue my passion of the sport. I am an out going person who loves to engage in physical activities like camping, hiking and long walks.
I also love to read Clive Cusler.
Languages
Pashto
Native language
English
Advanced
C1
Urdu
Advanced
C1
Timeline
Tech Customer Service Rep
MySutro
03.2022 - Current
Sales and Production Manager
Pakland Marble
09.2015 - 01.2022
Sales Executive
Ajab Khan And Sons
08.2011 - 11.2014
Store Manager
T-Mobile UK Ltd
07.2004 - 01.2010
Craftmetic UK Ltd
BBA - Business Administration
Barbican Universtity
High School Diploma -
DPS And Intermediate Collage
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