Microsoft Dynamics AX (Axapta) ERP software
Jawad Abbas
Procurement/Supply Chain Specialist
Peshawar
Summary
Results-oriented and certified Senior Supply Chain Professional with a proven track record of driving innovation and excellence in supply chain management. Over 15 years of hands-on experience in developing and implementing strategic supply chain initiatives, coupled with a strong ability to navigate and resolve technical challenges effectively.
Acknowledged for expertise in supplier development, ensuring strict adherence to specifications, and serving as a key liaison with critical suppliers. Adept at collaborating with cross-functional teams and seamlessly interfacing with management at all levels to achieve organizational objectives.
Noteworthy achievements include leading risk mitigation efforts and spearheading end-to-end pipeline management, demonstrating a comprehensive understanding of supply chain dynamics. Proficient in supply planning, negotiation, and strategic decision-making, honed through years of leadership in various business units.
Seeking to bring a wealth of experience and a history of success to a dynamic organization where I can contribute to continued growth and operational excellence in supply chain management.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Supply Chain Officer
Shaukat Khanum Memorial Cancer Hospital & Research Center
Peshawar
2022.12 - Current
- Monitored supplier quality to identify potential issues.
- Lead cross-functional teams to integrate suppliers with management technology tools and upgrades, leading to increase in global supply chain efficiency.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
- Supervised 5 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Supervised 6 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Oversaw demand planning, purchasing, and logistics.
- Oversaw C-TPAT program to maintain compliance with customer and government agency protocols.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Formulated demand planning and generated supply chain management metrics.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Improved, standardized and documented planning and scheduling processes.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Forecasted and managed annual operating budget for every location.
- Created and implemented comprehensive supply chain management strategies.
- Monitored supplier performance for compliance with contract terms and quality standards.
- Coordinated supply orders to meet consumer demand and minimize costs of storing.
- Devised and maintained an up-to-date database of supplier and vendor performance metrics.
Assistant Procurement Manager
Center Of Excellence For Rural Development
Peshawar
2018.10 - 2022.11
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Monitored and managed procurement budget to control costs.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Conducted spend analysis to identify cost-saving opportunities.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
- Created and maintained portfolio of qualified vendors to expand options.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Scrutinized purchasing data to identify areas for improvement and cost savings.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Utilized market intelligence to identify opportunities for savings and cost reduction.
- Facilitated resolution of vendor disputes and discrepancies.
- Generated reports on purchasing activities to support management decisions.
- Analyzed market and delivery systems to assess present and future materials availability.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Devised and implemented strategies to optimize purchasing processes and reduce costs.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Assessed areas of service concern and developed improvement plans.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Developed and tracked metrics to measure supplier performance and cost savings.
Purchase Officer
Overseas AST
Dubai
2018.01 - 2018.08
- Sourced and vetted new vendors to meet purchasing needs.
- Negotiated pricing structures, delivery schedules and other contract parameters.
- Used ERP to maintain records of goods ordered and received.
- Located vendors of materials, equipment and supplies to determine product availability and terms of sales.
- Scheduled material purchases to meet JIT manufacturing needs and maintain minimal inventory levels.
- Managed vendor and supplier selection process based on price, quality and reliability.
- Reviewed and evaluated bid submittals for materials, equipment and services.
- Attended trade shows to learn new trends in methods and materials.
- Tracked KPIs to monitor and evaluate business goals.
- Analyzed inventory to adjust purchasing habits in accord with apparent trends.
- Evaluated supplier performance and worked with representatives to resolve issues.
- Maintained files of Material Data Safety Sheets for hazardous materials and chemical solutions.
- Developed cost analyses and prepared recommendations for product managers.
- Maintained network of professional contacts to discover new opportunities for good deals on orders.
- Coordinated with inventory control to determine and manage inventory needs.
- Worked with production to understand and plan for materials needs.
Procurement Officer (Head of the Department)
Fuj Eng. Construction LLC
Fujairah
2008.11 - 2017.12
- Built relationships with vendors to negotiate ideal terms for purchases.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Developed and strengthened supplier relationships.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Procured materials for squadron maintenance and repair services.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
- Provided accurate and up-to-date records of leading procurement procedures.
- Managed database of vendor details and pricing information to maintain organization.
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
- Implemented policies and procedures for optimal purchasing methods and cost control.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Reduced production downtime by overseeing quality control and assembly.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Service Quality Coordinator (North)
Meezan Bank Ltd
Peshawar
2008.04 - 2008.11
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Handled incoming and outgoing shipping and receiving activities.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Inventoried and ordered office supplies to maintain availability of products.
- Kept high average of performance evaluations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service Representative
Mobilink
Karachi
2007.03 - 2008.01
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
- Developed and updated databases to handle customer data.
Client Services Manager
Image Graphics Solutions
Karachi
2006.07 - 2006.11
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Developed new employees and on-going performance assessment of current employees.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Master of Arts - International Relations
University of Peshawar
Peshawar, Pakistan 2020.08 - 2022.05
Bachelor of Science - Information Technology
Al Khair University
Karachi, Pakistan 2001.04 - 2003.03
Diploma - Supply Chain Management
Alison
Online 2022.11 - 2023.01
Skills
ISO 9001 (2015)
Accomplishments
Achieved a 15% cost reduction by negotiating favorable terms and conditions with suppliers, completing tasks with accuracy and efficiency.
Achieved enhanced productivity by introducing advanced procurement software for automating routine tasks, resulting in a 20% time-saving for transactional processes.
Achieved streamlined processes and improved efficiency by effectively helping with the implementation of a new inventory management system.
Documented and resolved a critical supplier performance issue, which led to a 25% improvement in on-time deliveries and a 10% reduction in lead times.
Collaborated with a team of 10 professionals in the development of the strategic sourcing initiative, resulting in the successful onboarding of three new key suppliers and diversification of the supply base.
Software
Hospital Information Management
Microsoft Office
SAP S/4HANA 1909
Timeline
Supply Chain Officer
Shaukat Khanum Memorial Cancer Hospital & Research Center
2022.12 - Current
Diploma - Supply Chain Management
Alison
2022.11 - 2023.01
Master of Arts - International Relations
University of Peshawar
2020.08 - 2022.05
Assistant Procurement Manager
Center Of Excellence For Rural Development
2018.10 - 2022.11
Purchase Officer
Overseas AST
2018.01 - 2018.08
Procurement Officer (Head of the Department)
Fuj Eng. Construction LLC
2008.11 - 2017.12
Service Quality Coordinator (North)
Meezan Bank Ltd
2008.04 - 2008.11
Customer Service Representative
Mobilink
2007.03 - 2008.01
Client Services Manager
Image Graphics Solutions
2006.07 - 2006.11
Bachelor of Science - Information Technology
Al Khair University
2001.04 - 2003.03
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