Javeria Afzal
Coventry,UK
Summary
Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Counter cashier
Outfitters
Multan, Pakistan
2023.02 - 2023.11
- Continuously maintained up-to-date product knowledge to offer sound, professional customer advice.
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Mentored new team members on customer service and POS operation.
- Checked notes carefully to spot counterfeit currency.
Inventory manager
Metro Cash and Carry
Multan, Pakistan
2022.06 - 2023.01
- Negotiated with suppliers to achieve cost-effective deals and maintain trust relationships.
- Analysed data to forecast future requirements and supplies needed.
- Organised items according to expiry dates to minimise stock losses.
- Developed strategic ways to optimise inventory control procedures and minimise errors.
Customer service representative
Ramada by Wyndham
Multan, Pakistan
2022.03 - 2022.06
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
Education
Master of Business Administration - Masters in International business management
University of Northampton
Northampton, United Kingdom 2024.01 -
Bachelor of Business Administration - Bachelor of Business Administration(HR)
NFC IET
Multan, Punjab 2019.09 - 2023.08
Skills
- Customer advising
- Account management
- Customer direction
- Service upselling
- Store merchandise stocking
- Customer greeting
- Till accuracy
Languages
English
Native
Hindi
Native
Timeline
Master of Business Administration - Masters in International business management
University of Northampton
2024.01 -
Counter cashier
Outfitters
2023.02 - 2023.11
Inventory manager
Metro Cash and Carry
2022.06 - 2023.01
Customer service representative
Ramada by Wyndham
2022.03 - 2022.06
Bachelor of Business Administration - Bachelor of Business Administration(HR)
NFC IET
2019.09 - 2023.08