Javeria Afzal
Coventry,UK
Summary
Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Counter cashier
Outfitters
Multan, Pakistan
02.2023 - 11.2023
- Continuously maintained up-to-date product knowledge to offer sound, professional customer advice.
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Mentored new team members on customer service and POS operation.
- Checked notes carefully to spot counterfeit currency.
Inventory manager
Metro Cash and Carry
Multan, Pakistan
06.2022 - 01.2023
- Negotiated with suppliers to achieve cost-effective deals and maintain trust relationships.
- Analysed data to forecast future requirements and supplies needed.
- Organised items according to expiry dates to minimise stock losses.
- Developed strategic ways to optimise inventory control procedures and minimise errors.
Customer service representative
Ramada by Wyndham
Multan, Pakistan
03.2022 - 06.2022
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
Education
Master of Business Administration - Masters in International business management
University of Northampton
Northampton, United Kingdom 01.2024 -
Bachelor of Business Administration - Bachelor of Business Administration(HR)
NFC IET
Multan, Punjab 09.2019 - 08.2023
Skills
- Customer advising
- Account management
- Customer direction
- Service upselling
- Store merchandise stocking
- Customer greeting
- Till accuracy
Languages
English
Native
Hindi
Native
Timeline
Master of Business Administration - Masters in International business management
University of Northampton
01.2024 -
Counter cashier
Outfitters
02.2023 - 11.2023
Inventory manager
Metro Cash and Carry
06.2022 - 01.2023
Customer service representative
Ramada by Wyndham
03.2022 - 06.2022
Bachelor of Business Administration - Bachelor of Business Administration(HR)
NFC IET
09.2019 - 08.2023
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