Javeria Abbas
Lahore
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work effectively unsupervised and quickly acquire new skills. Committed job seeker with a proven track record of meeting company needs through consistent and organized practices. Skilled in working under pressure and adept at adapting to new situations and challenges to enhance the organizational brand.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Sales Manager
Rijas Group
5 2024 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Officer
Rif-Trust
06.2023 - 04.2024
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Assistant HR Manager
STAR ALLIANCES SERVICES PVT LTD
11.2021 - 06.2023
- Drafted payroll every two weeks
- Liaised with control and clients regarding officers' shifts and other tasks
- Maintained records of staff on Excel sheet
- Enhanced teamwork flows and employee job satisfaction by coordinating communication between managers and employees
- Monitored and handled employee claims involving performance-based and harassment incidents.
Customer Service Executive in Operations Department
Gerry's Visa
08.2021 - 10.2021
- Self-motivated, with a strong sense of personal responsibility
- Learned and adapted quickly to new technology and software applications
- Skilled at working independently and collaborating in a team environment
- Managed time efficiently in order to complete all tasks within deadlines
- Proved successful working within tight deadlines and in a fast-paced environment.
Event Manager
Bel Avenir Event Complex
06.2020 - 07.2021
- Performed event coordination for larger parties and gatherings
- Conducted initial consultation with clients to discuss wedding details, venue options, and other logistics to understand vision and budget
- Managed administrative logistics of event planning, event booking, and event promotion
- Coordinated schedules and timelines for events
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations
- Coordinated florists, photographers, and musicians for events
- Coordinated with vendors to ensure timely delivery of materials for events.
Customer Services Sales Representative
SSH Productions
03.2020 - 04.2020
- Responded to customer requests for products, services, and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Followed up with customers after completed sale to assess satisfaction and resolve technical or service concerns.
Customer Service Representative
Zeinth Travel and Tours
01.2018 - 01.2019
- Provided timely and accurate information to customers regarding flight schedules, fares, and promotions
- Assisted customers with reservations, ticketing, and boarding, resulting in a X% reduction in customer wait times
- Developed and implemented procedures for handling customer complaints and resolving disputes
- Collaborated with other departments to ensure customer issues are resolved in a timely manner.
Education
Bachelor in Commerce -
Private Punjab University
01.2022 - Current
Intermediate - undefined
Private (Punjab Board)
01.2018 - 01.2020
SSC in Computer Science - undefined
Fedral Board
01.2016 - 01.2018
Skills
Ability to Multitask
Microsoft Office
Administrative Operations
Customer Service
Communication Skills
Payroll Management
Microsoft Excel
Customer Satisfaction
Sales
Positive Attitude
Data Entry Skills
Team Management
Data Management
Interpersonal Skills
Problem Solving
Ledger and journal entries
Languages
English
Certification
Event Management
Timeline
Sales Officer
Rif-Trust
06.2023 - 04.2024
Bachelor in Commerce -
Private Punjab University
01.2022 - Current
Assistant HR Manager
STAR ALLIANCES SERVICES PVT LTD
11.2021 - 06.2023
Customer Service Executive in Operations Department
Gerry's Visa
08.2021 - 10.2021
Social Media Maketing
07-2020
Event Manager
Bel Avenir Event Complex
06.2020 - 07.2021
Customer Services Sales Representative
SSH Productions
03.2020 - 04.2020
Event Management
10-2019
Visa Management
08-2018
IATA
06-2018
Customer Service Representative
Zeinth Travel and Tours
01.2018 - 01.2019
Intermediate - undefined
Private (Punjab Board)
01.2018 - 01.2020
SSC in Computer Science - undefined
Fedral Board
01.2016 - 01.2018
Sales Manager
Rijas Group
5 2024 - Current
Similar Profiles
GREETY MARIYA SHIBUGREETY MARIYA SHIBU
Auditor at K Rijas & Associates,Chartered Accountants,Auditor at K Rijas & Associates,Chartered Accountants,
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group
Emmanuel G. FreemanEmmanuel G. Freeman
Project Manager at Group Fitness Challenge, 325th Medical GroupProject Manager at Group Fitness Challenge, 325th Medical Group