Javeria Abbas
Lahore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Rif-Trust
Lahore, Pakustan
06.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Updated customer information in databases regularly to ensure accuracy of records.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Signed for packages, recorded deliveries and distributed to personnel.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Recorded adjustments to previous pay-related errors.
- Monitored attendance records and leave requests for accuracy and completeness.
Assistant HR Manager
STAR ALLIANCES SERVICES PVT LTD.
Lahore, Pakistan
11.2021 - 04.2023
- Drafted payroll fortnightly
- Liaised with control and clients regarding officers' shifts and other tasks
- Maintained records of staff on Excel sheet
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Monitored and handled employee claims involving performance-based and harassment incidents.
Customer Service Executive in Operations Department
Gerry's Visa
08.2021 - 10.2021
- Self-motivated, with a strong sense of personal responsibility
- Learned and adapted quickly to new technology and software applications
- Skilled at working independently and collaborating in a team environment
- Managed time efficiently in order to complete all tasks within deadlines
- Proved successful working within tight deadlines and in a fast-paced environment.
Event Manager
Blossoms Decor
06.2020 - 07.2021
- Performed event coordination for larger parties and gatherings
- Conducted initial consultation with clients to discuss wedding details, venue options, and other logistics to understand vision and budget
- Managed administrative logistics of event planning, event booking, and event promotion
- Coordinated schedules and timelines for events
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations
- Coordinated florists, photographers, and musicians for events.
Customer Services Sales Representative
SSH Productions
03.2020 - 06.2020
- Responded to customer requests for products, services, and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Followed up with customers after completed sale to assess satisfaction and resolve technical or service concerns.
Customer Services Officer
Zenith Tours & Travels
09.2019 - 01.2020
- Helped large volume of customers everyday with positive attitude and focus on customer satisfaction.
- Participated in team meetings discussing ideas on how to better serve our customers' needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Ensured all customer service standards are met at all times.
Education
Intermediate - Intermediate of Commerce
Punjab Board
2020
Matriculation - SSC in Computer Science
Fedral Board
2018
(Bachelor Of Commerce) - Commerce
Punjab University
Skills
- Office Organization
- File Management
- Office Administration
- Administrative Support
- Front Office Management
- Inventory Control
- Listening Skills
- Scheduling
- Oral and Writing Communication
- Meeting Arrangements
- Time Management
- Problem-Solving Skills
- Performance Management
- Payroll
- Records Management
- Data Entry
- Call Management
- Team Leadership and Supervision
- Contract Negotiations and Administration
- Records Maintenance
- Vendor Coordination
- Client Meetings
Certification
- Certified in Galileo Air-Ticketing & Travel Agency Business Management, New Castle Center of Travel, Tourism Management, 08/03/2019
- Certified in Visa Services Worldwide, New Castle Center of Travel, Tourism Management, 08/03/2019
- Certified Event Planner, HSC (House of Shazia Cheema), 01/2020
- Certified Digital Marketing, HSC (House of Shazia Cheema), 01/2020
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Arabic
Beginner
A1
urdu
Intermediate (B1)
B1
References
References available upon request.
Timeline
Front Desk Receptionist
Rif-Trust
06.2023 - Current
Assistant HR Manager
STAR ALLIANCES SERVICES PVT LTD.
11.2021 - 04.2023
Customer Service Executive in Operations Department
Gerry's Visa
08.2021 - 10.2021
Event Manager
Blossoms Decor
06.2020 - 07.2021
Customer Services Sales Representative
SSH Productions
03.2020 - 06.2020
Customer Services Officer
Zenith Tours & Travels
09.2019 - 01.2020
Intermediate - Intermediate of Commerce
Punjab Board
Matriculation - SSC in Computer Science
Fedral Board
(Bachelor Of Commerce) - Commerce
Punjab University
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