Jasir Murad
Customer Service Representative
Karachi
Summary
Results-driven Customer Service Professional with comprehensive experience in office automation and customer support. Certified in Office Automation from Aptech, I have a proven track record of excellence in diverse customer service roles.
At Pharma Link International, I excelled as an Executive Officer, showcasing strong problem-solving and organizational skills. My role at F-Tech Solutions as a Customer Service Representative honed my abilities in effective communication, empathy, and conflict resolution. Currently, I am leveraging my skills in a Customer Service position, where I continue to deliver high-quality support and adapt to evolving challenges.
My technical proficiency, attention to detail, and commitment to maintaining professionalism enhance my ability to provide exceptional customer experiences and contribute effectively to team goals.
Overview
2
2
years of post-secondary education
1
1
Certification
Work History
Executive Officer
Pharma Link International
Customer Service Representative
F-Tech Solutions
Customer Service Representative
Pinnacle Enterprise
Education
B.com -
University Of Karachi
01.2018 - 06.2020
Intermediate (Commerce) - undefined
Matriculation - undefined
Skills
- Effective Communication: Proficient in clear, concise verbal and written communication; skilled in active listening
- Problem-Solving: Strong analytical abilities for diagnosing and resolving issues; adept at crafting creative solutions
- Empathy and Patience: Able to understand and address customer concerns with sensitivity and patience
- Technical Proficiency: Experienced with product knowledge and customer support software, including CRM systems
- Adaptability: Flexible in managing diverse customer issues; quick to adapt to new technologies and procedures
- Time Management: Efficient in handling multiple inquiries; capable of prioritizing tasks effectively
- Attention to Detail: Accurate in documentation and follow-up; committed to maintaining high service standards
- Team Collaboration: Effective team player; contributes to knowledge sharing and collaborative problem-solving
- Professionalism: Maintains a positive attitude and high level of professionalism in all customer interactions
Certification
Office Automation from Aptech
Additional Information
Worked in Pharma Link International as Executive Officer, Worked in F-Tech Solutions call center as a Customer Service Representative, Currently working as a Customer Service Representive at Pinnacle Enterprise
Personal Information
- Date of Birth: 12/08/1998
- Gender: Male
Timeline
B.com -
University Of Karachi
01.2018 - 06.2020
Executive Officer
Pharma Link International
Customer Service Representative
F-Tech Solutions
Customer Service Representative
Pinnacle Enterprise
Intermediate (Commerce) - undefined
Matriculation - undefined
Similar Profiles
Robert AttohRobert Attoh
Shipping – Material Handler at Pharma linkShipping – Material Handler at Pharma link
Zhen YangZhen Yang
Director of Supply Chain Management at Shine Link International Logistics Co. Ltd.Director of Supply Chain Management at Shine Link International Logistics Co. Ltd.
SMITHASHREE GSMITHASHREE G
Freight Forwarder and Customs House Agent (Trainee Administrative Executive) at Link India InternationalFreight Forwarder and Customs House Agent (Trainee Administrative Executive) at Link India International
Fahad SaleemFahad Saleem
Civil Engineering Project Manager at M.N Textiles Pvt Ltd.Civil Engineering Project Manager at M.N Textiles Pvt Ltd.
M.Mudassir AhmedM.Mudassir Ahmed
Manager – Slitting & Recycling Department at Macpac Films LimitedManager – Slitting & Recycling Department at Macpac Films Limited