Jaroum Joseph
Sales Professional
Islamabad
Summary
Highly organized and motivated Sales Professional with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Account Executive III
Motive
03.2024 - 10.2024
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Collaborated with cross-functional teams to develop comprehensive sales proposals that addressed all aspects of client requirements.
- Enhanced client satisfaction, conducting thorough needs assessments and delivering tailored solutions.
- Negotiated favorable terms in high-stake contracts, ensuring profitability and long-term partnership viability.
- Led negotiations, securing deals that aligned with both client expectations and company goals.
- Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
- Pioneered adoption of consultative selling approach, which became best practice within team.
- Negotiated prices, terms of sales and service agreements.
Virtual Assistant
E&A INSURANCE GROUP
01.2024 - 03.2024
- Identify opportunities for cross-selling additional insurance products to existing clients based on their needs and preferences
- Collaborate with the licensed agent to promote and sell complementary insurance policies
- Maintain accurate and up-to-date client records in the agency's database
- Ensure compliance with regulatory requirements and internal procedures regarding documentation
- Assist in marketing initiatives to attract new clients, such as participating in community events or social media campaigns
- Help in the preparation and distribution of marketing materials
- Handle administrative tasks, including scheduling appointments, managing calendars, and organizing client events
- Stay informed about changes in insurance regulations, industry trends, and Farmers Insurance products
- Collaborate with the licensed agent and other team members to ensure a seamless workflow and exceptional service delivery.
Client Relations Associate
GS TECHNOLOGIES PVT LTD
10.2023 - 01.2024
- Provide excellent customer service by addressing client inquiries, resolving issues, and ensuring overall satisfaction
- Assist clients in understanding their insurance policies, coverage options, and claims processes
- Communicate with clients through various channels, including phone calls, emails, and in-person meetings
- Keep clients informed about policy updates, renewals, and any changes in the insurance industry that may affect them
- Assist clients in the application and underwriting process for new insurance policies
- Handle policy endorsements, changes, and updates as needed
- Ensure accuracy of client information and policy details
- Work on policy renewals, reaching out to clients well in advance to discuss options and update their coverage if necessary
- Implement strategies to retain existing clients by building strong relationships and addressing their evolving needs.
Sales Qualifier
CAREERIST .INC
03.2023 - 06.2023
- Maintain databases of contacts, leads, and
clients. - Advocating for the use of appropriate technology in an academic setting through Ed-Tech
- Redirect calls after pre-qualifying questions are
answered. - Data entry of lead information into CRM/Policy
Management Systems. - Inbound and outbound calls to warm and cold
leads to generate and qualify leads. - Provide excellent customer service and follow up
on requests on behalf of the residential sales
advisors - Working with software's such as, Hubspot,
JustCall, Google Workspace mail, Google
Calendar, Mattermost and Loom.
Senior Account Executive
PHI CONSULTING
05.2022 - 03.2023
- Facilitated and supported Sales Initiatives
- Answered client queries and concerns to the best of my ability
- Managed services solutions with an emphasis on Customer Satisfaction
- Responsible for business development efforts, including statements of work proposals
- Interface with key decision makers and senior leaders within each prospect
- Work cross-functionally and collaborate with marketing, strategy, legal and technical teams
- Own the entire lifecycle of each opportunity from initial engagement- through an executed agreement with support from the leadership team
- Planning and Coordination of account activity, generating sales opportunities, and reporting status of all accounts
- Inbound and outbound calls to warm and cold leads to generate and qualify leads
- Working with software's such as, Salesforce, SalesLoft, Google Workspace mail, Google Calendar, Slack and Gong.
Team Lead and Quality Assurance Assistant
PETRO CARE AND SOLUTIONS
10.2021 - 05.2022
- Effectively managed and lead a Sales team consisting of 10+ people to drive company proficiency and success
- Assisting team to manage their KPI's and ultimately achieving their intended sales target
- Processing daily reports for accountability and quality assurance
- Assisted with product quality assurance
- Performed thorough mid-process inspections to ensure quality assurance
- Maintain databases of contacts, leads, and clients
- Advocating for the use of appropriate technology in an academic setting through EdTech
- Redirect calls after pre-qualifying questions are answered
- Data entry of lead information into CRM/Policy Management Systems
- Inbound and outbound calls to warm and cold leads to generate and qualify leads
- Provide excellent customer service and follow up on requests on behalf of the residential sales advisors
- Working with software's such as, Hubspot, JustCall, Google Workspace mail, Google Calendar, Mattermost and Loom.
Customer Sales Representative
WORK
10.2021 - 05.2022
- Demonstrated advanced organizational and communication skills
- Handled the execution of customer agreements
- Recorded notes and kept accurate work logs
- Worked well in a fast-paced environment
- Demonstrated advanced product knowledge.
Senior Sales Executive
BRAINDOTS BPO
05.2020 - 07.2020
- Documented all concerns and incidents and reported them to a senior supervisor
- Helped to achieve the sales targets of team fellows
- Led sales department with a can-do attitude to achieve high quarterly sales
- Demonstrated advanced product knowledge.
Education
Bachelor of Sciences in Accounting and Finance - Accounting And Finance
NATIONAL UNIVERSITY OF MODERN LANGUAGES, NUML
Islamabad02.2024
Skills
Business Development
Contract Negotiation
Revenue Generation
Customer Relationship Management
Pipeline Management
Sales expertise
Sales proficiency
Sales Strategies
Training
- Maths Olympiad, SAINT MARY'S ACADEMY
- Impact of Youth Inclusion in Pakistan's Peace, FORBLN Consultative Training Workshop
- Emergency and Sports Injuries First-Aid Training, IHS Children and Family Hospital, ISB
- English Language Level-II, NATIONAL UNIVERSITY OF MODERN LANGUAGES, NUML
Certification
Delegate in UNSC Committee, Global Model United Nations, GLOMUN
Languages
Urdu
Proficient
C2
English
Proficient
C2
Software
SalesForce
Hubspot
Timeline
Account Executive III
Motive
03.2024 - 10.2024
Virtual Assistant
E&A INSURANCE GROUP
01.2024 - 03.2024
Client Relations Associate
GS TECHNOLOGIES PVT LTD
10.2023 - 01.2024
Sales Qualifier
CAREERIST .INC
03.2023 - 06.2023
Senior Account Executive
PHI CONSULTING
05.2022 - 03.2023
Team Lead and Quality Assurance Assistant
PETRO CARE AND SOLUTIONS
10.2021 - 05.2022
Customer Sales Representative
WORK
10.2021 - 05.2022
Senior Sales Executive
BRAINDOTS BPO
05.2020 - 07.2020
Bachelor of Sciences in Accounting and Finance - Accounting And Finance
NATIONAL UNIVERSITY OF MODERN LANGUAGES, NUML
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