Jalil Rauf

Key Skills

• Manage daily team workflow and ensure smooth and timely bus operations across all designated routes.
• Maintain and update all operational office sheets, including Dispatcher Sheets from Timekeepers, Cashier Sheets from the Cash Department, and Charging Operation Sheets from Charging Operators.
• Record and verify daily bus mileage, kilometers, and consumption data, ensuring accuracy and coordination with the WIL Department.
• Monitor group communication channels and follow up with teams for operational updates, task completion, and issue resolution.
• Conduct field inspections to identify issues with ITS equipment, PSO devices, or any operational system malfunctions, and provide immediate solutions to avoid trip delays.
• Coordinate with Route Officers to maintain team balance, manage staff allocation, and ensure proper shift planning.
• Prepare and update daily off/leave sheets for Captains and Fare Collectors (FCs), ensuring accurate attendance records.
• Respond quickly to emergency operational situations, including road blockages, bus breakdowns, and traffic incidents, and report all events to the management.
• Assist in communication between departments to ensure real-time updates on bus status, charging operations, and route conditions.
• Support the operations team in managing schedules, dispatching, and maintaining compliance with company procedures.
• Ensure timely documentation, reporting, and smooth administrative coordination within the project office.
• Manage daily team workflow and ensure smooth and timely bus operations across all designated routes.
• Maintain and update all operational office sheets, including Dispatcher Sheets from Timekeepers, Cashier Sheets from the Cash Department, and Charging Operation Sheets from Charging Operators.
• Record and verify daily bus mileage, kilometres, and consumption data, ensuring accuracy and coordination with the WIL Department.
• Monitor group communication channels and follow up with teams for operational updates, task completion, and issue resolution.
• Conduct field inspections to identify issues with ITS equipment, PSO devices, or any operational system malfunctions, and provide immediate solutions to avoid trip delays.
• Coordinate with Route Officers to maintain team balance, manage staff allocation, and ensure proper shift planning.
• Prepare and update daily off/leave sheets for Captains and Fare Collectors (FCs), ensuring accurate attendance records.
• Respond quickly to emergency operational situations, including road blockages, bus breakdowns, and traffic incidents, and report all events to the management.
• Assist in communication between departments to ensure real-time updates on bus status, charging operations, and route conditions.
• Support the operations team in managing schedules, dispatching, and maintaining compliance with company procedures.
• Ensure timely documentation, reporting, and smooth administrative coordination within the project office.
• Operations Coordination & Team Management
• Administrative & Office Documentation
• ITS / PSO Device Troubleshooting
• Data Entry & Daily Reporting
• Google Sheets & Excel Proficiency
• Communication & Issue Resolution
• Vehicle Mileage & KM Tracking
• Emergency Handling & Field Support
• Route Coordination & Staff Scheduling
• Problem Solving & Decision-Making
• Operations Coordination & Team Management
• Administrative & Office Documentation
• ITS / PSO Device Troubleshooting
• Data Entry & Daily Reporting
• Google Sheets & Excel Proficiency
• Communication & Issue Resolution
• Vehicle Mileage & KM Tracking
• Emergency Handling & Field Support
• Route Coordination & Staff Scheduling
• Problem Solving & Decision-Making

Key Skills

• Maintain and update daily office work sheets, ensuring accurate documentation and smooth operational flow.
• Attend to clients and Umrah passengers, provide complete guidance, and assist them in processing travel-related requirements.
• Enter and manage passenger records, including visa details, tickets, hotel vouchers, and travel vouchers with 100% accuracy.
• Prepare, update, and verify all booking documents in the ticketing portal and ensure the timely issuance of tickets.
• Utilize Google Sheets for daily reporting, data management, and tracking of passenger statuses.
• Record and manage financial transactions, including receiving cash from clients and maintaining proper receipts.
• Ensure all travel documents are properly filed, organised, and accessible for future reference.
• Coordinate with the operations team to ensure the timely arrangement of Umrah services, hotel bookings, and transportation.
• Maintain confidentiality of client data and follow company policies for secure record management.
• Communicate clearly with clients, provide customer support, resolve queries, and ensure customer satisfaction.
• Perform general office administrative tasks, including printing, scanning, and maintaining office supplies.
• Assist the management in preparing daily, weekly, and monthly reports.
• Data Entry & Record Management
• Google Sheets & Spreadsheet Reporting
• Ticketing Portal Usage (GDS/Booking Systems)
• Cash Handling & Basic Accounting
• Customer Service & Communication
• Document Preparation (Visa, Tickets, Vouchers)
• Time Management & Office Administration
• Attention to Detail & Accuracy
• Travel Management & Umrah Facilitation
• Team Coordination & Problem-Solving

Oversee a team of writers, editors, and support staff to maintain a collaborative work environment at Al-Mohsin Publishing Company. Focus on mentoring writers to enhance their skills in writing techniques and research methodologies, ensuring adherence to publishing guidelines. Responsible for overseeing the editing and review process to uphold editorial standards, focusing on accuracy and clarity in all published materials. Implement organised systems to manage important documents, such as manuscripts and contracts, while developing tracking mechanisms to monitor publishing milestones. Drive continuous improvement initiatives to optimise record-keeping and data management processes, reducing administrative errors.

• Led a team to foster collaboration and productivity, enhancing team dynamics.
• Mentored writers, guiding them in writing techniques and research skills.
• Oversaw editing processes, ensuring published materials met editorial standards.
• Implemented systems for document management, improving organisation and access.
• Developed mechanisms to track publishing milestones, optimizing timelines.

Managed data entry and audit processes at Café Barbera, focusing on accurate financial record-keeping and efficient store operations. Handled system analysis to maintain precise data related to purchasing and cashier activities. Oversaw purchasing reports and inventory management, ensuring optimal stock levels and reducing waste. Conducted audits and compiled detailed reports, ensuring compliance with organizational standards. Supported daily store functions, including cashier duties and bakery management, contributing to seamless operations and customer service.

• Maintained cash flow records, ensuring compliance with financial protocols.
• Prepared and analyzed purchasing and inventory reports for efficient stock management.
• Compiled audit reports on sales and production, ensuring adherence to procedures.
• Managed bakery inventory, optimizing stock levels and minimizing waste.
• Contributed to monthly audits and submitted detailed financial reports.

Served as a Computer Operator and Senior Cashier at Howdy Pakistan, focusing on managing cash transactions, billing, and front desk operations. Ensured accurate cash handling, balancing accounts at the end of each shift. Handled billing processes for customer transactions and provided exceptional service at the front desk. Prepared and submitted daily and monthly reports, covering various operational aspects. Supported troubleshooting and maintenance of office equipment to maintain seamless operations. Managed invoicing and data records, ensuring accuracy and efficiency in transaction management.

• Managed cash transactions and balanced accounts daily, ensuring accuracy and security.
• Handled billing and issued invoices promptly, enhancing customer satisfaction.
• Prepared and submitted comprehensive daily and monthly reports, improving operational transparency.
• Provided troubleshooting support for office equipment, ensuring uninterrupted service.
• Streamlined reporting processes, reducing preparation time and improving efficiency.