Jahaz Zaib
Salesman
Multan,Punjab
Summary
Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor, and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Call Center Supervisor
Orion It Solution
Lahore , Punjab
02.2022 - 01.2024
- Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Call Center Representative
Orion It Solution
Lahore , Punjab
02.2020 - 06.2021
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Promptly responded to inquiries and requests from prospective customers.
Education
Despenser - Medical Pharmacy
DHQ Hospital Muzaffarghar
Muzaffarghar 03.2014 - 04.2015
Matric - Science Education
GHS KD Quraishy
Muzaffarghar 04.2009 - 04.2011
FSC - Pre Engineering
GPGC Muzaffarghar
Muzaffarghar 04.2011 - 04.2013
Skills
Information tracking
undefinedTimeline
Call Center Supervisor
Orion It Solution
02.2022 - 01.2024
Call Center Representative
Orion It Solution
02.2020 - 06.2021
Despenser - Medical Pharmacy
DHQ Hospital Muzaffarghar
03.2014 - 04.2015
FSC - Pre Engineering
GPGC Muzaffarghar
04.2011 - 04.2013
Matric - Science Education
GHS KD Quraishy
04.2009 - 04.2011
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