Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
SoftwareEngineer
Jahanzaib Saleem

Jahanzaib Saleem

Team Lead - Customer Service & Product Support
Lahore

Summary

Results-driven and customer-focused professional with over 7 years of
experience in customer service, sales, and team leadership. Proven expertise in
managing support operations, driving sales outcomes, and delivering
exceptional customer satisfaction. Skilled in administrative assistance, payroll
management, and pre-launch testing, with a strong ability to foster team
collaboration and optimize operational efficiency. Proficient in CRM tools, digital
marketing, and AI prompting, with a track record of handling high-pressure
environments and solving complex problems. Adept at multitasking, training,
and public speaking, with a passion for leveraging technology to achieve
organizational success.

Overview

7
7
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Team Lead - Customer Service & Product Support

Softwarx.com
09.2020 - 02.2025
  • Led a team of 3 support specialists, improving customer satisfaction
    rating (https://www.trustpilot.com/review/sqribble.com) to 4.7/5
  • Streamlined payroll and reporting processes using Google Sheets,
    reducing administrative time by 20%.
  • Collaborated with product teams on pre-launch testing for 10+
    software releases.
  • Designed and executed sales promotions, supervised Launch/release
    Sales and handled refunds retention.

Customer Support Engineer

Think Done Solutions Pvt. Ltd
04.2018 - 10.2020
  • Was responsible for data entry, customer support and pre-launch
    testing.

Education

Bachelor - Political Science & Journalism

University of the Punjab
01.2015 - 01.2016

Skills

Time management

Certification

Professional diploma of integrated skills, Computer, Business & Management from Punjab University with collaboration of UK Aid & PSDF, https://www.psdf.org.pk/

Personal Information

Date of Birth: 06/18/93

Timeline

Team Lead - Customer Service & Product Support

Softwarx.com
09.2020 - 02.2025

Customer Support Engineer

Think Done Solutions Pvt. Ltd
04.2018 - 10.2020

Bachelor - Political Science & Journalism

University of the Punjab
01.2015 - 01.2016
Jahanzaib SaleemTeam Lead - Customer Service & Product Support