Irfan Riaz Mir
Summary
Strategic development and service-focused sales expert with a proven track record of enhancing market share, guest satisfaction, and team engagement. Skilled in talent acquisition, budget strategy, operational management, financial oversight, and customer service excellence. Excel in leadership, problem-solving, and communication for smooth hotel operations.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Consultant
The Rihla Hunza Resort
10.2023 - Current
- Company Overview: The luxury resort includes 28 well equipped rooms with 1 restaurant, a lobby lounge and a board room (health club and swimming pool to be operational later)
- Features unobstructed visuals of Lady's Finger, Shispare Sar, Spantik, and Golden Peak
- Established in July 2024, known for exceptional guest experiences
- Ensured relaxation-focused amenities for guests
Director Operation Hospitality
Jacaranda Family Club (DHAI-R Clubs)
09.2022 - 09.2023
- High-end establishment featuring comprehensive leisure options
- Offered extensive amenities to enhance lifestyle aspirations
- Oversaw operations within a sprawling 20-acre space
- Developed unique and profitable niche within twin cities of Islamabad/Rawalpindi
- Standardized department tasks through comprehensive SOPs and JDs
- Repositioned Club by enhancing product quality
- Achieved alignment of food costs effectively
- Regularly reviewed and optimized the effectiveness of various marketing strategies
- Boosted team morale by exemplifying leadership qualities
- Strengthened commitment to objectives through heightened executive accountability
- Directed multi-billion-rupee refurbishment initiative
General Manager
Pearl Continental Multan, Pakistan
Multan
07.2019 - 05.2020
- Overseen 172 rooms in company accommodations
- Entrusted with managing the opening of a new facility in Multan, as directed by upper management, July 2019
- Budgeting issues and pandemic led to temporary project suspension
- Evaluated industry best practices, methods, and quality control for hotel launches
- Oversaw aspects of project wrap-up throughout construction period
- Formed on-site pre-opening team and office,
- Assisted in shortlisting and hiring candidates for new openings
- Coordinated procurement logistics for diverse equipment and supplies essential to hotel operations.
- Worked alongside Head Office on crafting operational procedures and staff manuals
- Company Profile: 172 rooms, 3 restaurants, over 50,000 sqft of banqueting space, 3 board/meeting rooms, state-of-the-art health club and swimming pool
- Strategized methods leading to improved operational performance.
- Ensured operational efficiency through strong inter-staff communication.
- Enhanced customer service standards while driving sales growth
General Manager
Pearl Continental Rawalpindi, Pakistan
Rawalpindi
09.2017 - 06.2019
- Company Overview: 193 rooms hotel, 5 restaurants, over 50,000 sqft, of banqueting space and board/meeting rooms, state-of-the-art health club and swimming pool.
- Enhanced hotel's market position by creating unique northern region niche
- Elevated hotel services, leading to better market share
- Reviewed techniques to boost sales performance
- Addressed all staff by name or title, fostering respect across all designations
- Elevated responsibilities among leadership to focus on goal attainment
- Verified task execution aligned with established brand criteria
- Maintained strong professional relationships ensuring repeated patronage
- Upgraded service protocols and quality benchmarks, achieving strategic repositioning
General Manager
Pearl Continental Hotel, Muzaffarabad Azad & Jammu Kashmir
Muzaffarabad
05.2016 - 09.2017
- Renowned for its beauty, Muzaffarabad lies where rivers Jhelum and Neelum converge
- Attracts tourists with renowned retreats and resorts
- This sprawling property, with a 360-degree, unobstructed view featured 102 guest rooms each equipped with luxury facilities, 2 restaurants and 21,000 sqft of banquet space
- Accommodated state guests visiting AJK.
- Drove financial performance, sales, and revenue generation
- Coordinated efforts between sales team and leadership to drive market engagement
- Spearheaded product introductions, strategic partnerships, and client relationship maintenance
- Focused on increasing market share through brand alignment.
- Facilitated professional growth for team members
- Established robust relationships with local officials and business owners
- Enhanced hotel's market standing with consistent product improvements
- Monitored performance metrics to ensure conformity with brand expectations
Deputy General Manager
Pearl Continental Hotel, Lahore, Pakistan
Lahore
05.2013 - 05.2016
- Company Overview: The largest and busiest hotel in Pakistan with 607 rooms, 9 restaurants and over 200,000 square feet of banqueting and meeting space
- Managed daily business functions, maintaining operational efficiency
- Facilitated weekly discussions on revenue strategy, marketing, operations.
- Monitored effectiveness of various marketing techniques in boosting sales figures
- Maintained compliance with rules, policies, and regulations for financial record keeping
- Ensured profit centres aligned with maximizing profits and brand promise requirements
- Streamlined the implementation of improvements derived from audit results and survey feedback
- Executed strategies to enhance operational processes
- Ensured seamless operational processes through effective oversight
- Provided constructive feedback to enhance productivity
Resident Manager
Faletti’s Hotel, Lahore, Pakistan
Lahore
09.2012 - 04.2013
- 133-year-old building offers 40 suites and 40,000 sqft of banquet space
- Operational history dating back to 1880
- Developed and enforced policies to ensure the safety of tenants and compliance with local laws.
Executive Assistant Manager (Rooms)
Pearl Continental Resort, Bhurban Pakistan
Bhurban
10.2011 - 08.2012
- Company Overview: Beautiful, sprawling resort hotel with 190 rooms and 4 F&B outlets
- Admired as 'the Paradise on Earth', nestled in the stunningly beautiful Himalayan foothills
- Top-rated holiday destination accommodation nationwide
- Provided administrative support to executive management team.
Executive Assistant Manager (Rooms)
Marriott Hotel, Karachi, Pakistan
Karachi
10.2009 - 10.2011
- Company Overview: 5-Star hotel with 217 rooms and 4 F&B outlets
- Situated within Karachi's business district
- Executed strategic leadership for property operations
- Handled duties of General Manager for duration of leadership transition
Rooms Division Manager
Holiday Inn (Currently Four Points by Sheraton) Lahore, Pakistan
Lahore
05.2003 - 09.2009
- Company Overview: 120 rooms with 3 F&B outlets
- Shifted focus from front office oversight to housekeeping leadership
- Promoted following successful transformation of multiple departments into efficient units
- Introduced systematic procedures improving performance stability within Rooms Division.
Executive Housekeeper
Crowne Plaza Hotel, Zhanjiang, China
Zhanjiang
07.2002 - 04.2003
- Company Overview: 480 rooms with 4 F&B outlets, including a Chinese restaurant with 90 private dining rooms, Karaoke Bar with 70 private rooms, as well as meeting rooms and 2 banqueting facilities with 750 seating capacity each
Housekeeping Manager (Apartments, Offices & Retail)
The Portman-Ritz Carlton Shanghai Centre, Shanghai, China
Shanghai
11.1989 - 06.2002
- City's pioneer and largest multi-use facility
- 5-star hotel with 600 rooms managed by the Ritz-Carlton, with residencies including 472 fully furnished, luxury serviced apartments, 30,000 square meters of prime office space: an upscale tri-level retail plaza, theatre seating 1001, and a trademark exhibition atrium
- Joined during pre-opening stage, responsibilities included establishing the Housekeeping Department by instituting departmental SOPs; selection and procurement of equipment including residency materials, linens, and laundry equipment; and hiring and training of 122 staff members
- Supervised operations efficiently after project initiation
Assistant Housekeeper
Holiday Inn Islamabad (Currently Marriott Hotel)
Islamabad
09.1989 - 11.1989
Expat. Housekeeping Supervisor
Hilton Int’l Shanghai
Shanghai
06.1988 - 06.1989
Reservation Supervisor/Banquet Coordinator
Serena Hotel
Faisalabad
08.1987 - 05.1988
Shift in Charge Front Office
Hilton Int’l Lahore (Currently Avari Hotel)
Lahore
09.1986 - 10.1986
Housekeeping Supervisor
Hilton Int’l Lahore (Currently Avari Hotel)
Lahore
08.1983 - 10.1984
Education
Some College (No Degree) - Rooms Management, Strategic Pricing and Revenue Management, Managing People Working Smarter, Property Operations and Maintenance, Housekeeping Management
Cornell University
Ithaca, New York, USASome College (No Degree) - Building High Performance Culture
Lahore University of Management Sciences (LUMS)
Associate of Arts - Liberal Arts
Government College University
Lahore, PakistanHigh School -
Modern Standard High School
Lahore, PakistanSkills
- Service-Focused Sales Approach
- Experienced in Adaptive Sales Strategies
- Strategic Development
- Budget Strategy Development
- Proficient Talent Acquisition
- Team Engagement Strategies
- Organizational Leadership Workshops
- Project Coordination
- Cost Management Expertise
- Strong Focus on Accuracy
- Persuasive Communication Expertise
- Practical Management
- Customer Service and Retention
- Strong Verbal Communication
Certification
- Rooms Management, Cornell University, Ithaca, New York, USA
- Strategic Pricing and Revenue Management, Cornell University, Ithaca, New York, USA
- Managing People Working Smarter, Cornell University, Ithaca, New York, USA
- Property Operations and Maintenance, Cornell University, Ithaca, New York, USA
- Housekeeping Management, Cornell University, Ithaca, New York, USA
- Building High Performance Culture, Lahore University of Management Sciences (LUMS)
Languages
- English, fluent spoken and written
- Urdu, fluent spoken and written
- Punjabi, fluent spoken
- Mandarin, little spoken
References
Upon request
Personal Information
- Date of Birth: 12/28/62
- Nationality: Pakistan
- Marital Status: Married
Dependants
2
Timeline
Consultant
The Rihla Hunza Resort
10.2023 - Current
Director Operation Hospitality
Jacaranda Family Club (DHAI-R Clubs)
09.2022 - 09.2023
General Manager
Pearl Continental Multan, Pakistan
07.2019 - 05.2020
General Manager
Pearl Continental Rawalpindi, Pakistan
09.2017 - 06.2019
General Manager
Pearl Continental Hotel, Muzaffarabad Azad & Jammu Kashmir
05.2016 - 09.2017
Deputy General Manager
Pearl Continental Hotel, Lahore, Pakistan
05.2013 - 05.2016
Resident Manager
Faletti’s Hotel, Lahore, Pakistan
09.2012 - 04.2013
Executive Assistant Manager (Rooms)
Pearl Continental Resort, Bhurban Pakistan
10.2011 - 08.2012
Executive Assistant Manager (Rooms)
Marriott Hotel, Karachi, Pakistan
10.2009 - 10.2011
Rooms Division Manager
Holiday Inn (Currently Four Points by Sheraton) Lahore, Pakistan
05.2003 - 09.2009
Executive Housekeeper
Crowne Plaza Hotel, Zhanjiang, China
07.2002 - 04.2003
Housekeeping Manager (Apartments, Offices & Retail)
The Portman-Ritz Carlton Shanghai Centre, Shanghai, China
11.1989 - 06.2002
Assistant Housekeeper
Holiday Inn Islamabad (Currently Marriott Hotel)
09.1989 - 11.1989
Expat. Housekeeping Supervisor
Hilton Int’l Shanghai
06.1988 - 06.1989
Reservation Supervisor/Banquet Coordinator
Serena Hotel
08.1987 - 05.1988
Shift in Charge Front Office
Hilton Int’l Lahore (Currently Avari Hotel)
09.1986 - 10.1986
Housekeeping Supervisor
Hilton Int’l Lahore (Currently Avari Hotel)
08.1983 - 10.1984
Some College (No Degree) - Rooms Management, Strategic Pricing and Revenue Management, Managing People Working Smarter, Property Operations and Maintenance, Housekeeping Management
Cornell University
Some College (No Degree) - Building High Performance Culture
Lahore University of Management Sciences (LUMS)
Associate of Arts - Liberal Arts
Government College University
High School -
Modern Standard High School
Similar Profiles
Muhammad Mubeen KhadamMuhammad Mubeen Khadam
Senior Cane Procurement and Development Officer at Hunza Sugar Mills Private LimitedSenior Cane Procurement and Development Officer at Hunza Sugar Mills Private Limited
MARIA FERNANDA CHAVARRO OCHOAMARIA FERNANDA CHAVARRO OCHOA
Engineering Assistant at Consorcio HunzaEngineering Assistant at Consorcio Hunza
German JimenezGerman Jimenez
Bartender at Chula Vista Resort - Wisconsin Dells Waterpark ResortBartender at Chula Vista Resort - Wisconsin Dells Waterpark Resort