Irfan Ullah
Security Officer
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Security Team Leader
Transguard Group LLC
Dubai, Dubai
02.2022 - Current
- Monitored alarm systems and CCTV footage to enable prompt attention and response
- Ensured compliance with all relevant legal requirements through careful documentation of all security-related activities and diligent adherence to established protocols
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Conducted training sessions for new security personnel to facilitate compliance with security protocols
- Coordinated with security personnel or other departments to establish safety of visitors and staff
Administrative Assistant
Kohat Cement Khattak Brothers
Peshawar, KP
01.2021 - 02.2022
- Created and maintained databases to track and record customer data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Customer Service Representative
Rehman Medical Institute RMI
8 2018 - 12.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Education
Master of Commerce - Accounting
University of Peshawar
Peshawar, Khyber Pakhtunkhwa, Pakistan 01.2016 - 12.2018
Skills
CRM software knowledge
Retail Operations
Retail Accounting
Client Relations
Product Knowledge
Team Collaboration
Computer Skills
Inside sales
CRM software knowledge
Hard working
Personal Information
- Passport Number: JA1987683
- Date of Birth: 08/09/1996
- Gender: Male
- Nationality: Pakistan
- Visa Status: Employment visa
Job Trainings
- SIRA, EMIRATES GROUP SECURITY, EMIRATES AVIATION COLLEGE, DUBAI- UAE
- POD (PEOPLE OF DETERMINATION)
- FIRE AND SAFETY
- FIRST-AID
- CUSTOMER CARE OR CUSTOMER SERVICES SECURITY, EMIRATES AVIATION
- (CARGO AND AIRCRAFT PRODUCTION UNIT TRANNING (CAPU), EMIRATES GROUP SECURITY, EMIRATES AVIATION COLLEGE DUBAI-UAE
- AVSEC BASIC OF DGR US/NON-US FLIGHTS, ETD
References
Will be furnished upon request.
Timeline
Security Team Leader
Transguard Group LLC
02.2022 - Current
Administrative Assistant
Kohat Cement Khattak Brothers
01.2021 - 02.2022
Master of Commerce - Accounting
University of Peshawar
01.2016 - 12.2018
Customer Service Representative
Rehman Medical Institute RMI
8 2018 - 12.2020