Irfan Dogar

Operations Assistant & Sales Officer (AIMFIT Pvt. Ltd.)

Additional Skills & Experience E-Commerce Virtual Assistant – Amazon UK

(2020 – Present)

Responsibilities:

• Manage daily studio operations to ensure smooth functioning of all fitness programs, including Dance Fit, Cardio Sculpt, Strength & Conditioning, Yoga, and Reformer Pilates.
• Handle front desk duties such as client check-ins, membership registration, and maintaining accurate attendance records.
• Provide excellent customer service by assisting clients with inquiries, resolving issues, and guiding them about suitable fitness programs.
• Achieve monthly sales targets by promoting memberships, packages, and renewal plans through effective communication and client follow-ups.
• Coordinate with trainers and management to maintain class schedules, staff attendance, and operational support.
• Monitor studio cleanliness, equipment maintenance, and ensure safety standards are met.
• Prepare daily, weekly, and monthly operational reports for management.
• Manage branch communication, including handling calls, WhatsApp inquiries, and client feedback.

(2022 – 2025)

• Product listing creation, keyword research, and backend optimization.
• Order processing, inventory management, and customer support via Amazon Seller Central.
• PPC campaigns monitoring and performance improvement.
• Handling returns, claims, and general account management tasks.