Summary
Overview
Work History
Education
Skills
Certification
Languages
Training
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Software
Interests
Timeline
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IRFAN ALI KHAN

IRFAN ALI KHAN

Dubai

Summary

With expertise across system engineering, IT management, and technical support, I specialize in managing cloud and on-premise infrastructure, leading IT teams, and providing technical troubleshooting.

I have a strong focus on server management, networking, automation, security, and disaster recovery. As an IT Manager, I drive strategic alignment between technology and business goals, manage budgets, and oversee infrastructure enhancements. In technical support, I resolve hardware, software, and network issues, ensuring optimal system performance and user

Overview

6
6
years of professional experience
1
1
Certification

Work History

System Engineer

Cyber Gen
11.2023 - Current
  • With expertise across system engineering, IT management, and technical support, I specialize in managing cloud and on-premise infrastructure, leading IT teams, and providing technical troubleshooting.
  • Server Management (Windows, Linux): Installation, configuration, and troubleshooting.
  • Networking: Configuring routers, switches, VLANs, and firewalls.
  • Cloud Platforms: AWS, Azure, or Google Cloud administration and architecture.
  • Virtualization: Experience with VMware, Hyper-V, and containerization (Docker/Kubernetes).
  • Security: Implementing firewalls, VPNs, intrusion detection, and response.
  • Automation: Scripting (PowerShell, Bash) for task automation.
  • Disaster Recovery: Backup solutions, failover planning, and recovery testing.
  • Monitoring Tools: Nagios, Zabbix, or SolarWinds.
  • Hardware: Installation and maintenance of server hardware.
  • Provide 2nd and 3rd level support
  • Server management (Linux, Windows)
  • Hyper-v, VMWare.
  • Mimecast, O 365 admin, Intune, MDM, VPN
  • Documentation: Creating detailed technical documentation and diagrams.
  • Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.

DevOps Engineer

TWWL Consultant Pvt Ltd
03.2023 - 02.2024
  • Experienced in CI/CD, cloud infrastructure (AWS, Azure), IaC (Terraform), containerization (Docker, Kubernetes), and system monitoring (Prometheus, Grafana)

IT Manager

A&A Group of Companies
12.2022 - 11.2023
  • Leadership: Managing IT teams and guiding them through projects and day-to-day operations
  • Project Management: Planning and executing IT projects (software deployments, upgrades, infrastructure)
  • Strategic Planning: Aligning IT goals with business objectives
  • Vendor Management: Negotiating with vendors for software, hardware, and services
  • Budgeting: Managing IT budgets, including purchasing, upgrades, and subscriptions
  • Security Governance: Overseeing cybersecurity policies, audits, and compliance (GDPR, HIPAA, etc.)
  • Risk Management: Identifying risks and ensuring proper mitigations
  • Change Management: Implementing IT changes with minimal disruption to operations
  • Technical Expertise: Broad understanding of IT infrastructure (servers, networks, software)
  • Communication: Effectively communicating with executives, teams, and external stakeholders

Technical Support Engineer

Comms Source
02.2021 - 12.2022
  • Troubleshooting: Diagnosing and solving hardware and software issues
  • End-User Support: Assisting customers or internal users with issues on computers, printers, or software
  • Ticketing Systems: Experience with tools like Jira, ServiceNow, or Zendesk for managing support tickets
  • Remote Support: Providing support via remote tools (TeamViewer, AnyDesk, Ninja RMM.)
  • Basic Networking: Understanding IP addressing, DNS, DHCP, and Wi-Fi troubleshooting
  • Operating Systems: Knowledge of Windows, macOS, Linux, and mobile OS support
  • Hardware Setup: Installing, configuring, and replacing computer hardware
  • Customer Service: Good communication and people skills for resolving user issues
  • Scripting: Basic automation using PowerShell or batch scripts for repetitive tasks
  • Documentation: Writing knowledge base articles and guides for common issues

AI Engineer

Freelancing
02.2020 - 08.2022
  • Machine Learning & AI Algorithms: Proficiency in building, training, and deploying ML models (e.g., supervised, unsupervised, reinforcement learning)
  • Programming: Expertise in Python, R, TensorFlow, PyTorch, and data manipulation libraries
  • Data Science: Strong skills in data preprocessing, feature engineering, and statistical analysis
  • Cloud Platforms: Experience deploying AI solutions on cloud services like AWS, Azure
  • Problem Solving: Ability to apply AI to real-world problems, from natural language processing to computer vision

Website Designer

Host Break Web Technologies
02.2021 - 08.2021
  • Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
  • Boosted website traffic by implementing search engine optimization strategies and techniques.
  • Met with clients to discuss expectations regarding visual presentation, branding and e-commerce functionality.
  • Developed custom website features to meet client needs, resulting in improved functionality and increased satisfaction.
  • Streamlined navigation menus for easier access to information, improving overall user satisfaction.
  • Migrated websites to new platform to minimize downtime and maintain seamless user experiences.

Teacher

AMD Global
02.2020 - 02.2021
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.

L1 IT Engineer

PTCL
01.2019 - 02.2021
  • Working as Azure Administrator to implement, monitor and maintain
  • Working on Microsoft Intune Portal for MDM & MAM Devices
  • Provide technical support for Mac, Windows, iPhone & Android
  • Manage approximately daily 10 support calls
  • Manage Microsoft Exchange Admin Panel

Education

Bachelor of Science - Electrical Engineering

Federal Urdu University of Arts Science and Technology
03.2021

Skills

  • Server Management
  • Networking
  • Cloud Platforms
  • Virtualization
  • Security
  • Automation
  • Disaster Recovery
  • Monitoring Tools
  • Hardware
  • Documentation
  • Leadership
  • Project Management
  • Strategic Planning
  • Vendor Management
  • Budgeting
  • Security Governance
  • Risk Management
  • Change Management
  • Technical Expertise
  • Communication
  • Troubleshooting
  • End-User Support
  • Ticketing Systems
  • Remote Support
  • Operating Systems
  • Hardware Setup
  • Customer Service
  • Scripting
  • Intune
  • MDM
  • CCTV
  • O365 admin
  • Mimecast
  • DevOps
  • Python
  • Audit
  • Server Configuration
  • Routing
  • Switching
  • Firewall
  • VOIP
  • Migrations
  • Wordpress
  • C
  • MS Excel

Certification

  • AWS Administration Associate
  • Designing and Implementing Microsoft DevOps Solutions (AZ-400)
  • Designing Microsoft Azure Infrastructure Solutions (AZ-305)
  • Administering Windows Server Hybrid Core Infrastructure (800)
  • Configuring Windows Server Hybrid Advanced Services (801)
  • Azure Administrator Associate (AZ-104)
  • CompTIA A+
  • Azure Fundamentals (AZ-900)

Languages

Arabic
English
Urdu/Hindi
Pashto

Training

  • Project Management, Khyber Pakhtunkhwa Trade Testing Board, Peshawar, Khyber Pakhtunkhwa
  • Special Diploma Course in English Language, National University of Modern Languages, Islamabad
  • Artificial Intelligence (Machine Learning; Deep Learning), National Vocational & Technical Training Commission

Accomplishments

  • Collaborated with team of 5 in the development of GMR Project.
  • Designed and executed tangible reduction plans to reduce impact of risk events by 40%.
  • Achieved 100% through effectively helping with cloud Security.
  • Analyzed and designed a high-speed wireless network to support NFG with a more reliable and cost-effective model.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • IEEE
  • Cisco
  • CompTIA
  • Microsoft
  • AWS

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing4-day work week401k match

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Software

Ninja RMM

VS Code

Wireshark

Cisco Packet Tracer

EVNG

Nmap

PuTTY

SolarWinds Network Performance Monitor

NetSpot

Amazon Web Services (AWS)

Microsoft Azure

Dropbox

Microsoft OneDrive

Slack

Jira

GitHub

Asana

Interests

Research

Creative Thinking

Gardening

Cricket

Internet Surfing

Timeline

System Engineer

Cyber Gen
11.2023 - Current

DevOps Engineer

TWWL Consultant Pvt Ltd
03.2023 - 02.2024

IT Manager

A&A Group of Companies
12.2022 - 11.2023

Technical Support Engineer

Comms Source
02.2021 - 12.2022

Website Designer

Host Break Web Technologies
02.2021 - 08.2021

AI Engineer

Freelancing
02.2020 - 08.2022

Teacher

AMD Global
02.2020 - 02.2021

L1 IT Engineer

PTCL
01.2019 - 02.2021

Bachelor of Science - Electrical Engineering

Federal Urdu University of Arts Science and Technology

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IRFAN ALI KHAN