IRFAN ALI
Commercial Vehicles & Heavy Field Equipment Professional
Summary
Highly skilled Mechanical Engineer having MBA with more than 15 years of extensive & diversified experience in repair management, Workshop Supervision, Product management, Service Quality, Service Operations, Sales & Business Development of heavy equipment (including earth moving machinery /road construction machinery), heavy trucks and trailers. Possessing strong product & commercial acumen and expertise in transforming analytical results into actionable and business relevant recommendations
Innovative problem-solver, detail-oriented and analytical organizer with ability to identify problems, research solutions, make effective decisions, design and implement policies
Expert in PR management, proven leader who has demonstrated effectiveness in managing people, systems, resources and finances while meeting corporate goals. Proficient interpersonal communicator, adept in contract management, business reporting, verbal and written communication
An experienced campaigner with proven track record of enhancing service levels, improving workflow processes and managing profitable relationships with stakeholders. Has strong problem-solving skills and operational expertise in fast paced corporate environment Collaborative leader with dedication to partnering with coworkers to empower enjoyable work culture.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Manager MTB
MAN Energy Solutions Pakistan Pvt Ltd (Formerly Known As MAN Diesel & Turbo Pakistan Pvt Ltd)
Karachi
2012.09 - Current
- Monitor sales and product support operations and ensure delivery of superior 3S services; conduct review of team performance, deal with issues and implement strategies for effective solutions, also execute marketing initiatives including parts & service campaigns, trade shows, seminars and customer events
- Ensure set budget is reached with expected EBIT and cash flow
- P&L management of omni care, process modifications' requests with Dubai office & head quarter in Munich; categorize bodybuilders and mounting equipment (superstructure, self-loading cranes etc.) for offering total solution in project sales & tenders
- Maintained professional, organized, and safe environment for employees and patrons.
- Exercised hands-on approach to manage key accounts & channel sales, market coverage and designing expansion strategies for channel partners
- Formulate annual budget, conduct territorial forecasts for critical decision making for the top management, East
- Major Achievements:
- One of the two most active & contributing team members in launching MAN Truck & Bus in Pakistan, planned marketing activities, launch ceremony & road show
- A proud MAN leading team member to sell its first MAN prime mover & rigid chassis in Pakistan and subsequent big deals with NLC, Pak Army, SNGPL, Fauji Power Company Ltd (FPCL), and Oil & Gas Company Limited (OGDCL)
- Secured & executed Fauji Power Company Limited turnkey project for 20 x MAN Prime Movers for coal transportation that included supply of customized tipper trailers, setting up satellite workshop at customer site and repair/maintenance contract for seven years
- Entered into Long Haul segment by selling a fleet of 10 x MAN prime movers to one of the prominent haulers of Pakistan State Oil in a challenging and price competitive environment and paved the way to grow in long haul
- Developed military segment by getting shortlisted MAN Trucks for Gun Tower & MRV roles and potential for a revenue of PKR 1-2 billion per anum
- Developed channel partners for Gensets & parts sales in South region, another revenue stream to increase topline
- Developed VW Trucks Portfolio meeting local market needs yet another step towards new business development and sustainability.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
Zonal Manager Service Operations
DAWLANCE (PVT) LIMITED
KARACHI
2011.11 - 2012.08
- Ensured quality of service and, in the zonal area in line with best customer service standards, led branch managers/operations
- Enhanced and strengthened parts dealer and franchise network in the zone, ensured timely and quality procurement of spare parts
- Conducted performance evaluation on the basis of defined KPIs, identified bottle necks and designed counter strategies to deal with issues
- Supervised zonal team and ensured ≥ 100% in & out ratio in workshop
- Identified technical training needs for technicians and provided capacity building trainings, performed territory mapping and market segmentation, identified new customer groups and achieved high growth in service revenue
- Considered and approved policies to support company initiatives and overall performance.
- Analyzed and improved performance across zone using KPI metrics and performance reports.
- Maintained parts inventory level, evaluated profit gains, monitored annual operational plans and maintained optimum cost level
- Major Achievements:
- Managed significant challenges associated with the emerging business and achieved 50% growth in parts revenue & 30% growth in service revenue, also on-boarded 3 new parts dealer and exceeded 80% benchmark satisfaction in the zone
- Maintained 99% timely attend and 70% timely completion record, and successfully reduced warranty cost by 3%.
- Achieved 50% growth in parts revenue & 30% growth in service revenue. Developed 3 new parts dealer and achieved 80% benchmark satisfaction in the zone
- Maintained 99% timely attend and 70% timely completion record, reduced warranty cost by 3%
Regional Incharge - CVE (South)
VPL Limited (formerly Known As Volvo Pakistan Ltd)
Karachi
2007.06 - 2011.10
- Strategized and aligned sales and 3S operations of Volvo trucks, construction/mining equipment & Atlas Copco air compressors in the region on value based selling concept.
- Managed service/repair operations of Volvo trucks, construction equipment including wheel loaders, excavators, Pipe layers & road machinery in the region; prepared feasibility reports based on value based repair selling concept, managed key accounts, designed and implemented marketing plans, acquired market intelligence reports and conducted business planning
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Coordinated with consultants for projects and service technicians for troubleshooting of Volvo machinery, provided training & mentoring to sales team for capacity building and designed sales & service budget for South region
- An active team member in Chevron Fuel Bowzer Model Project, providing turn key solutions of 6x2 Volvo Trucks meeting ADR standards
- Secured biggest deal for the company (at that time) for 35 Volvo excavators with Sindh Irrigation
- Initiated rental quarry equipment project after conducting extensive site simulations
- Established local parts' dealers network to boost parts' sales, developed effective business relationships in government departments for smooth flow of processes, got the Volvo Sunwin diesel & CNG bus prequalified through close coordination with KMTC
Asst. Manager Marketing & Value Chain
Pakistan Welding Electrodes Pvt Ltd
Karachi
2005.05 - 2007.05
- Developed loyal and highly satisfied customer base through proactive customer engagement
- Developed marketing, sales & value chain strategies of welding electrodes, maintained liaison with distributors & dealers and managed industrial sales of electrodes nationwide. Conducted welders' awareness programmes, handled complains, periodic sales review of dealers, distributors and sales team
Education
MBA - MARKETING & MANAGEMENT
Mohammad Ali Jinnah University Karachi
Karachi, Pakistan 2007.08 - 2012.05
Bachelor of Science - MECHANICAL
NED University of Engineering & Technology Karachi
Karachi, Pakistan 2001.01 - 2005.12
Skills
Policies and procedures
undefinedIT Skills
- MS Office
- Outlook
- SAP
Timeline
Manager MTB
MAN Energy Solutions Pakistan Pvt Ltd (Formerly Known As MAN Diesel & Turbo Pakistan Pvt Ltd)
2012.09 - Current
Zonal Manager Service Operations
DAWLANCE (PVT) LIMITED
2011.11 - 2012.08
MBA - MARKETING & MANAGEMENT
Mohammad Ali Jinnah University Karachi
2007.08 - 2012.05
Regional Incharge - CVE (South)
VPL Limited (formerly Known As Volvo Pakistan Ltd)
2007.06 - 2011.10
Asst. Manager Marketing & Value Chain
Pakistan Welding Electrodes Pvt Ltd
2005.05 - 2007.05
Bachelor of Science - MECHANICAL
NED University of Engineering & Technology Karachi
2001.01 - 2005.12
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