Iqra Yaseen

• Implemented standardized programs and policies, driving smooth operations, employee retention, and engagement.
• Developed focused training programs, a leadership pipeline, and succession plans.
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
• Processed employee claims involving performance issues and harassment.
• Motivated employees through special events and incentive programs.
• Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
• Managed employee disputes by employing conflict resolution techniques.
• Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

• Discovered and resolved complex employee issues that affected management and business decisions.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Instructed senior leaders on appropriate employee corrective steps.
• Recruited top talent to maximize profitability.
• Fostered positive work environment through comprehensive employee relations program.
• Structured compensation and benefits according to market conditions and budget demands.
• Liaised between multiple business divisions to improve communications.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.

• Correlating and planning to make the best use of the employee's talents and skills
• Administer the work of support staff and specialists of their team
• Building a relationship between employee and organization management
• Guide in helping team in recruiting and hiring employee workforce
• Moderate and act on employee benefit programs
• Avoiding and solving different types of conflicts
• Consulting with department managers over important organizational issues

• Management of employees and their database
• Asset management
  Management of petty cash expenses and petty cash fund
  Developing and implementing HR strategies and initiatives
• aligned with the overall business strategy.
  Bridging management and employee relations by addressing
• demands, grievances, or other issues.
  Managing the recruitment and selection process.
  Partnering with hiring managers to determine staffing needs
• Screen applicants to evaluate if they meet the position
• requirements
  Conduct regular follow-up with managers to determine the
• effectiveness of recruiting plans and implementation
  performed pay roll duties.

Human Resource:

• Maintaining physical and digital personnel records like employment contracts and PTO requests.
• Managing all recruitment tasks.
• Posting job on different platforms
• Screening CVs
• Updating internal databases with new hire information.
• Creating and distributing guidelines and FAQ documents about company policies.

Business Consultant:

• collecting the information for their queries and assisting in addressing their problems.
• understanding customer requirements.
• Assisting new and existing clients with visas and license renewals through dmcc immigration.
• Coordinating with potential clients for renting out the offices
• Helping existing clients for their travel bookings

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Utilized customer service software to manage interactions and track customer satisfaction.

• Developed creative design for print materials, brochures, banners, and signs.
• Completed final touches for projects such as image sizes and font selection.
• Created digital image files for use in digital and traditional printing methods.
• Developed creative designs for print materials, banners, and signs.
• Researched trends and projected industry changes to capitalize on emerging opportunities.