Iqra Noor
Rawalpindi
Summary
To seek employment with an organization that provides me an environment to utilize my knowledge and skills for mutual benefit. A hard worker by nature, would love challenging assignments and meet the targets of my employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BB COMPLAINT MANAGEMENT OFFICER
Mobilink Microfinance Bank HO
Islamabad
01.2022 - Current
- Adept at managing concurrent objectives to promote efficiency and influence positive outcomes in leading Banking and Branchless Banking at National level.
- Greet customers and ascertain their needs.
- Respond to customer inquiries and complaints in a timely and professional manner.
- Provide product and service information to customers.
- Resolve customer service issues in a timely and efficient manner.
SALES PROMOTION ASSOCIATE
Nestle Pakistan
Islamabad
01.2021 - 01.2022
- Selling a company's products and services utilizing effective and innovative marketing methods, tools, and resources
- Created a comprehensive market research plan to identify new business opportunities
- Led company-wide brand re-positioning campaign
- Introduced new CRM system that improved customer data tracking and analysis
- Manages the Claims (Shops' Rents and Incentives) and Targets distributed among all the ASMs, TSEs and Distributors.
- Capable to multi-task, prioritize, and manage time effectively in-order to meet the targets.
- Developing and managing a sales pipeline
- Fostering and maintaining strong working relationships with external and internal stakeholders
- Carried out sales promotions and merchandising of company products by controlling 60 merchandisers across the Region.
- Presented and handled samples to meet merchandising standards, promotional requirements and sanitation practices.
OMT HR OPERATIONS
Telenor Head Office
Islamabad
03.2020 - 06.2020
- Provided HR support with employee relations, talent acquisition, organizational effectiveness, learning and development, and Human Resources records.
- Administering health benefits, retirement plans and other employee incentives.
- Developing job descriptions and supporting employers' profiles.
- Responsibility for new employee onboarding and orientations.
TELESALES EXECUTIVE
Abudawood Trading Company (P&G Distributor)
Islamabad
01.2019 - 01.2020
- Experienced Telesales representative with a track record of success in sales and customer service.
- Contacting potential or existing customers to inform them about a product or service
- Answering questions about products or the complaints being faced by customers
- Better understanding of customer requirements and close sales, meeting the sales targets too.
WEB RESEARCH EXECUTIVE
Empower Pakistan
Rawalpindi
01.2017 - 01.2018
- Collect, record and analyze data
- Interpret data analysis results and draw inferences and conclusions
- Present research results to meetings and conferences.
Education
MSC BUSINESS ADMINISTRATION- LAST SEMESTER -
ALLAMA IQBAL OPEN UNIVERSITY
BACHLOURS IN COMMERCE (IT) -
ALLAMA IQBAL OPEN UNIVERSITY
Skills
- MS Office (Word, Excel, and Outlook)
- Critical Thinking
- Time Management
- Communication
- Networking and Socializing
- Promotional sales events
- Time management
- Problem solver
- Self starter
- Capable to work under pressure
- Excellent Communication
- Leadership
- Merchandising and promotions
- Marketing and advertising
- Presentation skills
Languages
English
First Language
Urdu
Advanced (C1)
C1
Certification
- MS Office (Computer Course- 6months)
References
References available upon request.
Timeline
BB COMPLAINT MANAGEMENT OFFICER
Mobilink Microfinance Bank HO
01.2022 - Current
SALES PROMOTION ASSOCIATE
Nestle Pakistan
01.2021 - 01.2022
OMT HR OPERATIONS
Telenor Head Office
03.2020 - 06.2020
TELESALES EXECUTIVE
Abudawood Trading Company (P&G Distributor)
01.2019 - 01.2020
WEB RESEARCH EXECUTIVE
Empower Pakistan
01.2017 - 01.2018
MSC BUSINESS ADMINISTRATION- LAST SEMESTER -
ALLAMA IQBAL OPEN UNIVERSITY
BACHLOURS IN COMMERCE (IT) -
ALLAMA IQBAL OPEN UNIVERSITY
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