IQRA ISHTIAQ
Lahore
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Dynamic educator with a proven track record at The Smart School, adept at inspiring students through innovative, hands-on curriculum design. Recognized for enhancing student engagement and critical thinking while leveraging technology integration. Exceptional communication and leadership skills drive effective collaboration with parents and colleagues, ensuring a supportive learning environment.
Overview
11
11
years of professional experience
Work History
Teacher
smart school
Lahore
01.2024 - 11.2024
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Provided individualized instruction to meet the needs of all students.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Assessed student performance through tests, quizzes and other assessments.
- Supervised students throughout day, both in classroom and outside during breaks.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
Customer Service Representative (online Job)
wonder deals
Lahore
01.2022 - 08.2023
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Supported sales team members to drive growth and development.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Online Chat Officer
Nextage Technologies
03.2017 - 12.2017
- Representative of content management department as Online Chat Officer for selling online company products via 10+ online exam websites.
- Responsible for modifying content material strategies to make clients remarks satisfied.
- Also, in charge of modifying study guide format and customize websites.
- Communicate with clients via online Web desk and email in order to servicing client's demands.
- Handle client's quarries and give then most optimistic, reliable and satisfied solutions regarding company products.
- Take suggestions from customers regarding products and valuate in company strategies.
Computer Teacher
Bahria Town School and College
12.2015 - 03.2017
- Experienced as Computer Teacher in junior section where effective e-learning is base on ICT lessons plans.
- The teaching objective is to educate junior kids about computer world and it’s magic.
- Gathering teaching aims and resources from Forth R (International institute of e-learning) to make student learning enjoyable and easy.
- Planed individual program of study to develop student interest and abilities.
- Responsible for teaching the assigned subject and the projects related to the particular subject.
- Guiding the students from IWB and help them for any problems that they come across academically.
Science Coordinator
The Smart School (Muhammadan Campus)
01.2014 - 12.2015
- Responsible for planning effective lessons and preparing resources which have clear teaching aims, objectives and learning outcomes.
- Also in charge of advising and co-operating with the Head-teacher and other teachers on the preparation and development of courses of study, teaching materials, teaching programmes, methods of teaching and assessment.
- Experienced in Flexi Master tutorial programme.
- Liaising with the parents or guardians of pupils.
- Looking after the teaching material and resources.
- Giving informative, helpful and accurate reports to parents on a pupils progress.
- Updating records of and reports on the personal and social needs of pupils.
- Taking a full part in school assemblies as required.
Education
BS. -
Applied psychology
04.2025
Bachelor - Biology, Chemistry and Physics
Punjab University Borad
01.2014
Fsc - Pre Medical
Unique Science Collage
01.2012
Skills
- Self motivated
- Customer service
- Ambitious
- Great communication skills
- Excellence in English spoken
- Leadership role
- Excellent interpersonal skills
- Capacity for learning
- Inspiring students
- Class organization
- Assessing students
- Work in MS Word
- Work in Excel
- Work in the office
- Effective communication
- Team collaboration
- Critical thinking
- Time management
- Adaptable learning
- Cognitive and behavioral development
- Task prioritization
- Schedule management
- Professionalism
- Technology integration
- Interactive learning
- Empathy and patience
- Reliability
- Parent communication
- Interpersonal skills
- Curriculum implementation
- Cognitive Learning
Hobbies and Interests
- Reading Novels
- Morning Shows
- Hanging out
- Chatting
Projects
Participated in Teacher Training (Summer session 2015) Attended ICT workshops held in Orchard Campus (BTSC) Worked with Forth R team in planning effective IWB lessons for toddlers.
References
Will Be Furnished on Demand.
Personal Information
- Age: 24
- Father's Name: Ishtiaq Ahmed
- Gender: Female
- Religion: Islam
Timeline
Teacher
smart school
01.2024 - 11.2024
Customer Service Representative (online Job)
wonder deals
01.2022 - 08.2023
Online Chat Officer
Nextage Technologies
03.2017 - 12.2017
Computer Teacher
Bahria Town School and College
12.2015 - 03.2017
Science Coordinator
The Smart School (Muhammadan Campus)
01.2014 - 12.2015
BS. -
Applied psychology
Bachelor - Biology, Chemistry and Physics
Punjab University Borad
Fsc - Pre Medical
Unique Science Collage
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