Iqra Akram
Technical Support Specialist
Bahawalpur
Summary
Highly skilled and dedicated professional with a strong background in hosting services. Proven track record in managing and delivering exceptional hosting solutions to clients. Possesses excellent communication and interpersonal skills, enabling effective collaboration with clients and team members. Adept at identifying opportunities for improvement and implementing innovative strategies to enhance hosting operations.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
CUSTOMER SERVICE | TECHNICAL SUPPORT SPECIALIST
Hostera
Bahawalpur
10.2021 - 10.2023
- Provided personalized technical assistance via live chat, email, and phone for timely issue resolution.
- Diagnosed and resolved diverse hosting-related issues, encompassing server configurations, website migrations, and domain management.
- Collaborated closely with WHM and cPanel interfaces to troubleshoot and optimize hosting environments.
- Offered guidance on optimizing website performance and effective utilization of hosting features.
- Streamlined billing processes and enhanced customer experiences using WHMCS.
- Collaborated with the technical team, communicating customer feedback and contributing to continuous service improvement.
Education
Bachelor of Science - Computer Systems Engineering
The Islamia University of Bahawalpur
Punjab, Pakistan 10.2015 - 10.2019
Skills
Exceptional Customer Service
Web Hosting Management
Hosting Security Expertise
Linux Command-Line Proficiency
Troubleshooting and Debugging
Proficient in PHP, HTML, CSS, JS, SQL
Strong Written and Verbal Communication
Creative Thinking Skills
Certification
CPanel & WHM Certified Specialist
Timeline
CUSTOMER SERVICE | TECHNICAL SUPPORT SPECIALIST
Hostera
10.2021 - 10.2023
Bachelor of Science - Computer Systems Engineering
The Islamia University of Bahawalpur
10.2015 - 10.2019