Iqra Ahmed
Management Trainee Officer
Quetta,BALOCHISTAN
Summary
Experienced MTO with over 2.5 years of experience in Banking Industry. Excellent reputation for resolving problems and improving customer satisfaction. Welcoming New Accounts Representative excited to transition to reputable company. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking and organized with exceptional time management abilities.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Management Trainee Officer
Allied Bank Limited
Quetta, Pakistan
12.2018 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed all types of individual/corporate account as per customer needs
- Performed KYC/EDD for existing customers, dormant activation, handling FCCM/AML alerts
- OBC/IBC realization, Clearing , transfer, Bulk salary transfer, etc
Facilitator
GEP gender equity program
Quetta, BALOCHISTAN
03.2017 - 04.2017
- Planned and facilitated workshop for women (home based workers) in accordance with IBA & UN curricula, employing varied methods to maximize attendance
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Administered assessments before, during and after courses.
- Documented class activities, including attendance and participation, and provided feedback to management.
Human Resources Intern
SEHER NGO
QUETTA, BALOCHISTAN
02.2016 - 02.2016
- Performed various administrative functions, including filing paperwork, delivering mail and sorting mail.
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
Education
BBA - Human Resources Management
BUITEMS
QUETTA 10.2014 - 08.2018
Skills
Computer proficiency
Microsoft Office
Teamwork
Interpersonal Communication
Good telephone etiquette
Account opening
Banking operations knowledge
File Maintenance
Good listening skills
Conflict resolution
Temenos Software proficiency
Organization and Time management
Customer service
Extra Curicular Activities
Student Exposure/Study tour Planned & accomplished exposure visits to different organization in Quetta
Business Idea Competition Participated in business idea Competition Organized by Young Development Corps
Women empowerment Attended workshop on women Empowerment by SEHER Organization
work shop on Marketing Skill & CSR Actively participated in workshop by ZARAK on job and market understanding, responsibility towards Good citizenship
Timeline
Management Trainee Officer
Allied Bank Limited
12.2018 - Current
Facilitator
GEP gender equity program
03.2017 - 04.2017
Human Resources Intern
SEHER NGO
02.2016 - 02.2016
BBA - Human Resources Management
BUITEMS
10.2014 - 08.2018