Intezar Ali Siddiqui

• Team Building.
• identified the gapes and fixed the issued
• Re engineering of over all OPS process .
• Proposed and established new hub (SITE)
• Ensure 100% cash deposit.
• Enhance DSR% from 80 to 95%.
• Fix the couriers retention issue.
• Stop the Financial leakages .
• conduct trainings .
• Bring up the area from last number to 2nd position in network.
• Develop cost-effective and customer centric Operations Plan for the area.
• Prepare annual Job plans for key positions in the area to improve individual and overall performances.
• Implement strategies given by HO in accordance with Business plan and loads shared.
• Monitor daily activities through various dashboards, MIS and reports.
• Assign functions / activities amongst the staff to get the best out of them.
• Manage and develop staff through various initiatives to create engagement and motivation.
• Submit plans for in-house trainings according to new challenges.
• Prepare annual budget for Operations and develop cost vs budget reports.
• Ensure minimum operational expense (CPS) & thus make each segment profitable.
• Analyze process workflows, employee and space requirements and equipment layout; implement changes accordingly.
• Safety security of the premises, equipment, man & machine, vehicles, assets.
• Conduct periodical audits of the functions / activities.
• Coordinate with HR for hiring/firing of staff, yearly appraisals, recommendations for top performers.
• Closely review Courier Incentive, enforcing policies and procedures.
• Overall responsible to achieve all service, cost targets of the area.
• Ensure that the team responds to customer care issues on time.
• Resolve operational discrepancies / challenges that escalate.
• Plan for capacity utilization/ contingency plans after analyzing trends and capacities.
• Conduct field visits to identify service gaps and arrange subsequent actions for improvement.
• Responsible to run multiple OPS including coastal Branches /agents
• Build strong checks at costal branches for smooth OPS activities and timely COD cash deposit
• Provided professional services and support in a dynamic work environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Develop cost-effective and customer centric Operations Plan for the area.
• Prepare annual Job plans for key positions in the area to improve individual and overall performances.
• Implement strategies given by HO in accordance with Business plan and loads shared.
• Monitor daily activities through various dashboards, MIS and reports.
• Assign functions / activities amongst the staff to get the best out of them.
• Manage and develop staff through various initiatives to create engagement and motivation.
• Submit plans for in-house trainings according to new challenges.
• Prepare annual budget for Operations and develop cost vs budget reports.
• Ensure minimum operational expense (CPS) & thus make each segment profitable.
• Analyze process workflows, employee and space requirements and equipment layout; implement changes accordingly.
• Safety security of the premises, equipment, man & machine, vehicles, assets.
• Conduct periodical audits of the functions / activities.
• Coordinate with HR for hiring/firing of staff, yearly appraisals, recommendations for top performers.
• Closely review Courier Incentive, enforcing policies and procedures.
• Overall responsible to achieve all service, cost targets of the area.
• Ensure that the team responds to customer care issues on time.
• Resolve operational discrepancies / challenges that escalate.
• Plan for capacity utilization/ contingency plans after analyzing trends and capacities.
• Conduct field visits to identify service gaps and arrange subsequent actions for improvement.
• Responsible to run multiple OPS including coastal Branches /agents
• Build strong checks at costal branches for smooth OPS activities and timely COD cash deposit
• Provided professional services and support in a dynamic work environment.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Leading biggest Ops of biggest courier company (TCS) leading three main operations (Banking OPS/EXP OPS/VAS OPS) handle projects like Sentiments /Qurbani Project & White Fridays sale etc.
• Managing Return OPS activities.
• Managing Biggest quantum of E.Com pickups.
• Look after all Inbound from Network.
• Managing Medtronic Project.
• Managing Transit HUB.
• Managing Same day deliveries of Ecom .
• Planning of new premises for operation Hall .
• Route planning for Ecom OPS. Pickups and deliveries .
• ensure 100% COD cash deposit .
• work with IT for new softwear OMS
• work on route geofencing
• developed SDB portal with IT .(Smart De briefing )
• Proven ability to develop and implement creative solutions to complex problems.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful working within tight deadlines and a fast-paced environment.

• Plan & Execute Bulk delivery shipments.
• Route mapping Route profiling.
• Arrange deliveries with in KPI.
• Streamline Operational Activities.
• Reduce delivery KPI of PTCL bill delivery from ten days to eight days .
• Keep the area always in top three areas among network.
• Strengthened communication skills through regular interactions with others.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Worked flexible hours across night, weekend and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Plan & Execute Bulk delivery shipment operation from scratch.
• Route mapping Route profiling.
• Arrange deliveries with in KPI.
• Streamline Operational Activities.
• Plan and arrange route wise bill printing of PTCL for early deliveries of Bills Reduce delivery KPI of PTCL bill delivery from ten days to Six days.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Devised processes to boost long-term business success and increase profit levels.
• Proven ability to develop and implement creative solutions to complex problems.

• Introduced new methods, practices, and systems to reduce turnaround time.
• Plan & Execute Bulk delivery operation from scratch.
• Route mapping Route profiling.
• Arrange deliveries with in KPI.
• Streamline Operational Activities.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction.
• Analyzed and reported on key performance metrics to senior management.

• Route Operating.
• Managing Pickups deliveries.
• Managing FTL movements
• Line Haul Movement (with in cities) according to Loads.
• Receive and dispatched up city containers.
• Arrange sorting stacking of Inbound & outbound material.
• Fleet vendor management.
• Management of daily wager staff including loaders
• Responsible to meet all OPS KPIs .
• Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
• Helped set and manage objectives for quality, productivity and compliance.

• Deeply focus and work on De Briefing .
• Arrange Calling on Undelivered shipments to take correct address and arrange re delivery
• find out discrepancies, find out operational disorders and arrange to fix them Decreased undelivered shipments percentage by 3.5%.
• Manage outbound OPS.
• Improve delivery quality.
• Courier outlook.

• Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
• Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
• Produced detailed reports outlining performance against benchmarks.

· Route Management.

· Merger of Exp. & MMS OPS.

· Cost effective OPS.

· Achieving OPSKPI.

• Set schedules and oversaw daily workflow.
• Managed internal operational standards and productivity targets.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Learned and adapted quickly to new technology and software applications.
• Paid attention to detail while completing assignments.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Proven ability to learn quickly and adapt to new situations.
• Managing pickups and deliveries .
• Generates new Accounts .
• increased sales .
• Arrange recovery in target time.
• First and last Sales Solicitor who manage route on own vehicle .