Imtinan Irfan
Lahore
Summary
Motivated BBA graduate with a solid background in business administration and customer service. Recognized for strong analytical skills, attention to detail, and a collaborative approach to achieving business goals. Eager to contribute to a forward-thinking organization that values growth and innovation.
Overview
6
6
years of professional experience
Work History
Virtual Assistant
Upwork
12.2021 - Current
- Conducted thorough market research and analysis to identify profitable products for resale, resulting in increased sales and profits for my clients
- Established strong relationships with suppliers and manufacturers, negotiating favorable terms, and securing exclusive deals for my clients.
- Utilized various software and tools, such as Keepa, Tactical Arbitrage, and SAS, to streamline and automate tasks, allowing me to focus on higher-value activities
- Performed accurate data entry for product listings, maintained detailed records, and managed spreadsheets to keep all information up-to-date
Customer Service Associate
MILVIK
02.2019 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information about products and services available to customers.
Education
BBA - Digital Marketing
NCBA&E
Lahore 06-2024
Skills
- Administrative Duties
- Sales and margin improvement
- Multitasking and time management
- Cost-reduction strategies
- Operations Management
- Social Media Marketing
- Data Analysis
Affiliations
- Staying active through regular workouts, cricket, and badminton for balance and focus
Timeline
Virtual Assistant
Upwork
12.2021 - Current
Customer Service Associate
MILVIK
02.2019 - 09.2021
BBA - Digital Marketing
NCBA&E
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