Imran Sardar

• As CHRO, overseeing HR, Admin, Procurement, Medical, Corporate communication, and CSR divisions.
• As a State Owned Enterprise (SOE) Chief HR Officer, I have significant involvement at Board level through “Ethics Human Resource & Remuneration Committee” in building up Corporation's human capital, capability-aligning structures, building staff skills, and implementing systems/procedures to drive growth, innovation, and continuous improvement.
• Working as trusted advisor and HR partner to Board of Directors, CEO and C suite in aligning people and organization, and shaping Corporation's long term vision and strategy.
• Administrative role comprises liaison with various ministries, departments/divisions of Federal Government, National Industrial Relations Commission, Auditor General of Pakistan, Public Accounts Committee, National Accountability Bureau, Employer's Federation of Pakistan and representing State Life Insurance Corporation (SLIC) at different national and international forums.
• Dual reporting to CEO and to Executive Director, which is senior level bureaucrat of Federal Government and in turn a full fledge team of Subject Matter Experts are reporting through their respective General Managers at Principal Office, 7 Regional and 34 Zonal offices in all over Pakistan.
• Key Achievements
• Revitalized performance management system by introducing a continuous feedback loop that aligned with business goals drove 35% increase in performance goal attainment across organization.
• Roll out series of employee benefits enhancements without increasing costs, leading to a top quartile ranking in market salary survey within and across Insurance and banking industry.
• Orchestrated company wide culture transformation initiative to improvise Corporation's workplace environment and ambiance through initiating office renovation works in Principal Office spending amount of PKR 105 Million.
• Designed and executed comprehensive talent acquisition plan that reduced time to hire by 50%, and improved diversity by increasing representation of underrepresented groups by 20%.
• Tendered out state of art cloud based HRIS system to automate key HR processes, it is anticipated that roll out of new HRIS system will result in a 20% reduction in administrative cost and 15% increase in operational efficiency.
• Established independent CSR department under ambit of HR, developed SLIC first ever CSR policy based on United Nation's Sustainability Development Goals (SDGs) and approved by Board annual budget of PKR 150 Million per year for social peace and prosperity initiatives.
• In process of developing and implementing HR policy manual, HR 4 years strategy and roadmap, State Life Insurance Corporation's new vision, mission and values statements, leading workforce planning, talent acquisition, succession planning, staff recognition programs, and designing training and development programs to enhance employee skills and capabilities.
• Improved leadership development by designing and implementing targeted training programs for managers and executives.
• Evaluated HR metrics to identify trends, areas of improvement, and opportunities for strategic decision-making based on data-driven insights.
• Managed labor relations by facilitating open communication between management and employees, fostering a collaborative work environment.
• Conducted regular reviews of HR processes to identify inefficiencies or redundancies that could be eliminated or streamlined for increased effectiveness.
• Spearheaded change management efforts during organizational restructuring, minimizing disruption to employees and maintaining productivity levels.
• Promoted a culture of learning within the organization by offering various professional development opportunities to employees at all levels.
• Implemented competitive compensation packages to attract top talent while ensuring cost-effectiveness for the organization.
• Supported succession planning efforts by identifying key roles within the organization that required proactive talent pipeline development strategies.
• Coordinated benefits administration process, ensuring accurate enrollment in health insurance, retirement plans, and other employee benefit programs.
• Increased diversity within the workforce by promoting inclusive hiring practices and supporting various diversity initiatives.
• Developed comprehensive onboarding procedures to ensure smooth integration of new hires into the organization.
• Developed effective internal communication strategies, keeping employees informed and engaged on company updates, policies, and initiatives.
• Established strong relationships with external partners, such as universities, professional associations, and recruitment agencies, to expand talent pools.
• Collaborated with cross-functional teams to address employee concerns and provide innovative solutions to complex HR challenges.
• Optimized performance management systems for better alignment with organizational goals and employee expectations.
• Maintained compliance with employment laws and regulations through continuous monitoring of legal updates and prompt implementation of required changes.
• Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Instructed senior leaders on appropriate employee corrective steps.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.

Heading a team of HR generalists and subject matter experts to provide multifaceted HR Services to all functions of oil refinery. This is C level strategic role with strong presence at Board and HR committee level. In addition I am leading critical areas of HR administration comprising corporate security, Estate Management, Legal and land affairs, time office, outsourcing, horticulture, PR, CSR housekeeping, transport, travel and general administration.

Key Responsibilities

Custodian of employee relations manual, HR policies and procedures to promote consistency with terms and conditions of service.\

Proactive engagement with HODs to identify function's specific learning & development needs.

Design & implementation of Total remuneration strategy, disbursement of employee benefit schemes, long service awards, special recognition rewards, educational assistance, hajj & umrah schemes.

Implementation of continuous based PMS, succession planning & Talent management system to ensure sustenance of performance culture.

Liaise with HSEQ to implement health & safety practices, compliance with industrial health & safety legislation & best practices.

Ensures compliance with employment laws, rules & regulations, timely management of employee grievances & disciplinary issues, dealing with labor relation authorities, trade unions & representation of management in CBA negotiations.

• Managed complex employee relations issues, fostering a culture of trust, respect, and open communication.
• Developed strategic partnerships with key business leaders to drive organizational change and growth.

• Led a 50-member HR Business Partner team for 17 Telecom regions and serves as the primary HRBP for technical and commercial operations of Fixed and Wireless services. This includes providing strategic HR support to CTO,CIO & CCO Executive leadership team, and a nationwide workforce of 23,000 employees.
• Acted as a trusted advisor for Executive leadership in the future growth of FTTH and 4G throughout business and provides guidance and recommendations on workforce capability development, talent, performance management, compensation, employee engagement & coaching/leadership development.
• Key member of the Executive management team (EMT) reporting to CEO for providing input to the direction of the HR organization and ensuring business insights are leveraged in development of HR programs and decisions.
• Primary HR liaison to the parent company (Etisalat) in UAE- ensuring synergy, strategic alignment, and integration of HR programs to the larger company mission in the growing region of South-East Asia.
• ACCOMPLISHMENTS INCLUDE
• Successful execution of multi-dimensional workforce transformation & upskilling program, implementation of workforce strategy system (insourcing & outsourcing arrangements).
• Career architecture roll out of 2,000 employees in Technical support operations, on-boarding of 800+ employees through internal & external acquisition in areas of IP, NOC, GIS, N/w planning, INS, transmission, N/w security.
• As head of COVID-19 response committee, successfully established post covid SOPs that calls for new work practices & protocols empowering line managers to ensure resilience and well-being.
• Implemented new HR shared services model (Tier -3 level) based on robotic process automation, block chain, IVR, call centers, HRBP-Business Unit alignment, and case management approach.
• Increased team productivity by implementing efficient project management strategies.
• Collaborated with key stakeholders to define organizational priorities, establish shared goals, and align resources towards achieving desired outcomes.
• Strengthened corporate governance by developing robust policies and procedures framework.
• Delivered exceptional results through focused leadership and effective team management.
• Leveraged data-driven insights to make informed decisions about resource allocation, process improvements, and strategic planning initiatives.
• Implemented innovative solutions to address complex business challenges, driving positive change across the organization.
• Championed employee development programs, enhancing skillsets and promoting a culture of continuous learning.
• Streamlined communication channels for improved collaboration and decisionmaking.
• Drove organizational change initiatives that led to increased efficiency and long-term success.
• Cultivated a high-performance culture by setting clear expectations and providing regular feedback on performance metrics.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
• Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
• Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
• Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
• Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
• Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
• Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
• Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
• Cultivated company-wide culture of innovation and collaboration.
• Created succession plans to provide continuity of operations during leadership transitions.

• Led a learning team of 70+ instructors, facilitators, program managers, and specialists in designing, developing, and executing impactful and innovative learning programs for more than 23,000 employees.
• Assessment of business's learning and development needs; collaboration with Executive leadership team to plan, direct, and evaluate group learning strategies; co-designed learning curriculum; implemented multi-year learning programs in technical, commercial & business support domains.
• Oversaw all aspects of local & international trainings including scheduling of training faculty, planning of training events, development of new courses, management & negotiation of learning contracts, identification of internal & external resource needs, and marketing of programs.
• Developed high-quality learning experience for all phases of employee development, workflow, onboarding, development, and performance improvements; partnered with Global learning institutions/digital platforms to offer immersive learning; onboarded cloud-based digital learning management system (LXP) with exclusive assessment engines, pulse surveys, online course catalogs, learner's dashboards, BI reporting and analytics.
• ACCOMPLISHMENTS INCLUDE
• 198,000 trainee hours/year, with TSI 94% based on Kirkpatrick model, incorporated gaming, simulation, blended, distance learning & social networking in our learning strategy to provide Just-In-Time/Just-For-Me training.
• Reduced learning cost to 40% through paperless classrooms & shortened training time; Return on Investment improved by 15%.

• Led 32 person OD team charged with designing, aligning, and integrating organization development initiatives to support corporate strategies ; oversaw performance, talent, succession and career management efforts for all business unit's audience of 23,000+ employees and managing annual budget of 5,00,000 ($) .
• Served as a key spokesperson for the organization at industry events and conferences, showcasing thought leadership while fostering strategic connections with potential partners.
• Implemented cutting-edge technology solutions to streamline workflow processes, enhance internal communication channels, and support data-driven decision-making capabilities across teams.
• Spearheaded organizational change management efforts, leading to enhanced employee engagement and productivity.
• Developed strong relationships with key industry partners, resulting in mutually beneficial business opportunities.
• Promoted a culture of accountability through regular performance evaluations, constructive feedback, and rewards for exceptional contributions towards company goals.
• Fostered culture of innovation, encouraging development and implementation of new business strategies.
• Established a clear vision for organizational growth while developing actionable plans to achieve both short-term and long-term objectives.
• Facilitated cross-departmental collaboration, establishing teams to tackle complex projects and achieve company goals.
• Led cross-functional teams in executing large-scale projects on time and within budget constraints, contributing to overall company success.
• Represented organization at industry conferences and events.

• Lead organization restructuring and job design efforts in collaboration with global consultants PwC & M/s Mckinsey for saving 1.5 million ($) .
• Led OD team for people and leadership development, coaching & core values; significantly increased Employee engagement by 12%, early productivity of new joiners by 30% , and revenue by 5% .
• Partnered with Global OEMs (Oracle & Successfactors) to translate multi million dollars HR digitization efforts into change management scope.
• Created process & toolkit for Executive leadership to conduct business and department planning on balance scorecard approach, enabling the link from company strategy to department strategy & workforce planning.
• Steered continuous performance management design, roll out, and review process including OKRS, metrics analysis, monthly check-ins, quarterly feedback, performance dialogue & spot recognitions.
• Led the restructuring of PTCL major Business Units, departments, & functions including process & role engineering for saving estimates of 2 million ($).
• Design talent management framework, succession planning strategy, HR processes & systems to ensure top talent is in place to support significant growth plans.
• Designed leadership competency framework; professional skill inventory, resource guide development, leadership curriculum, assessment & evaluation toolkit.
• Championed employee engagement by designing online survey, rollout to analysis & reporting to action planning, led vendor selection, contract negotiation, and onboarding of global engagement partners.
• ACCOMPLISHMENTS INCLUDE
• Developed company first ever organization design framework and OD practitioner toolkit to assist in restructuring and improving operational effectiveness.
• Established employee handbook, Job descriptions to support quality recruitment efforts, job requisition forms, new employee orientation, exit interview procedures, and internal job positing policies.
• Led Job evaluation of 1,050+ positions leading to role clarity documents, Job analysis, workgroup design, and Job classification.
• Developed total reward strategy based on reward management guidelines, policies/ practices/ SOPs, benefits, allowances, contribution pay, grading structure and pay scales.
• First one in Asia to introduce Facebook @ workplace (social collaboration tool) and introduced social networking & collaboration ethics and guidelines statement.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Led HR operations of employee's health care plans; payroll & benefit administration; welfare & time management.
• •Areas of oversight included recruitment operations, onboarding, manpower planning, staffing placements, promotions, employee relations, discipline, employee grievance, employee retention, separation & exit interviews.
• Oversaw implementation of company's policies, practices in compliance with Esta-code/federal/state employment rules, regulations and acts.
• Supervised worker's compensation & minimum, pay wages, short term and long-term disability, Employee old age benefits, family and medical leave, absence, follow ups with all injuries/illness reported.
• Managed HRIS database, reporting and metrics, trend analysis; employee & manager user interface, knowledge hub, case management, employee facilitation centers, service level agreements, employee experience & satisfaction.
• ACCOMPLISHMENTS INCLUDE
• Improved turn around time of HR critical processes bringing 50% process efficiencies.
• Digitized and archived 60,000+ personal records of employees & retirees whilst deploying personnel record management system; Leveraging six sigma tools to identify & correct operational defects, reduce cost by 34% .

• Led sales via national distributors, affinity partners, franchise networks, in-house sales channels; managed company owned Stop shops, customer care centers, OTC sales, nationwide team of direct sales, merchandising, channel sales, configuration & activation services, S&D, and after sales & support services.

• Led project & institutional lighting business as an independent profit center in North zone.
• Lead team of Institutional sales reported by Area Managers, Territory Sales Officers, Logistic & Marketing Officers.

• Led product development of V-fine, calling card business across entire product life cycle; monitored wireless intelligent N/w, Fixed intelligent N/w over voice; managed pricing analysis, tariff plans, market segmentation, and development of marketing campaigns to ensure enhanced revenue levels.

• Managed the retail sales of Mogas, high speed diesel and lubricants; oversaw the financial evaluation and construction of new vision retail outlets; tracking performance of divisional sales team and distribution network.

• Responsible for sales and marketing of 80s wrap, 80s weft, and 100s yarn in local and export market.
• Development of new business accounts and sales lead.

• Led planning, costing, estimation, budgeting of GTC, LTC, & EPIC projects; fabrication, execution, commissioning of power stations, desalination plants, degassing stations, pipelines, well heads, maintenance and shutdowns.