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Imran Majeed Gondal
Admin Assistant / Network Support Officer
Islamabad
Summary
Goal is to achieve a challenging career in a competitive yet progressive environment where can utilize analytical, quantitative and creative skills to provide innovative solutions. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Network & System Support Officer
Ministry Of Planning Development & SI
Islamabad-Pakistan
01.2016 - Current
- Resolving problems of Network printers and individual printers installed in various sections
- Looking after network related issues in Ministry of Planning Development & SI
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Obtained replacement or specialist components, fixtures, or fittings.
- Improved system efficiency by identifying and resolving technical issues in a timely manner.
- Managed multiple projects concurrently, ensuring timely completion while maintaining high-quality standards.
- Designed and evaluated WAN and LAN connectivity technologies.
- Set up and configured secure wireless access points to extend client connectivity.
- Used EOFFICE to log customer and employee queries.
- Configured, deployed, maintained and supported more than 100 computer workstations, laptops and printers.
- Monitored network hardware operations to evaluate proper configuration.
- Contributed to reduction in IT-related expenses by recommending cost-effective technology upgrades as needed.
- Troubleshot network communication, software and user account trouble calls, successfully resolving around 50 calls per day.
- Diagnosed and executed resolution for network and server issues.
- Customized software applications based on specific client needs, resulting in increased end-user satisfaction.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Provided technical support and issue resolution to users via remote assistance platforms.
- Optimized system performance, maintaining both hardware and software components regularly.
- Collaborated with IT teams to implement new technology initiatives that improved overall system functionality.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
Administrative Officer / Network Administrator
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
Islamabad-Pakistan, BA
09.2010 - 12.2015
- Worked as Network Administrator for Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
- Responsible for procurement, server room maintenance, IT network infrastructure maintenance, troubleshooting, backup, and various other tasks.
- Evaluated software products to determine compatibility with existing systems.
- Implemented cost-saving measures without compromising network performance or security by optimizing resource allocation across various departments.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Researched and recommended new technologies and strategies for improving system performance.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Championed adoption of cloud-based services within organization for improved flexibility in accessing resources remotely.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Identified and immediately resolved issues with network devices.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Reduced downtime with proactive identification and resolution of IT issues.
- Assisted IT staff on troubleshooting issues and closing calls.
- Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned annual budgets to fund IT projects and control spending.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Scheduled office meetings and client appointments for staff teams.
- Developed and implemented strategies to streamline office operations.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Performed wide-ranging administrative, financial and service-related functions.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as corporate liaison for finance, IT, and marketing departments.
Education
Bachelors -
Allama Iqbal Open University
Islamabad, Punjab 08.2003 - 08.2005
Skills
Remote Support
Strong knowledge communication skills and knowledge
Strong knowledge of Computer Hardware and software's
Strong knowledge of deployment of LAN / Wan environments
Strong knowledge of repairing and maintenance of the computer accessories
Good problem solving and analytical skills
Highly motivated individual and learn quickly
Team Player and self-motivated
Adaptability and Flexibility
Professionalism
Organizational Skills
Helpdesk administration
End-User Training
Asset Management
Staff Assistance
Accomplishments
- Establish 18 E-Learning LABs for Punjab TVETA, Sindh TVETA, AJK TVETA, Baluchistan TVETA, KPK TVETA, GILGIT Baltistan TVETA and NAVTTC Islamabad
- Establish video conference in 5 centers all over Pakistan
- Establish share drive to access data world widely
Professional Courses
- Advance Computer Networking, NUST / Military Collage of Signals, 06/01/09
- Computer Technical Support, Australian online examination 'Brainbench', 09/01/03
- Computer Hardware engineering, Institute Of computer Sciences, 1997-1998
Fields Of Interest
- Learning about administration and development
- Database and system administration
References
To be furnished on demand
Certification
Computer Hardware Diploma
Interests
Keen to know about technology
Timeline
Network & System Support Officer
Ministry Of Planning Development & SI
01.2016 - Current
Administrative Officer / Network Administrator
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
09.2010 - 12.2015
Bachelors -
Allama Iqbal Open University
08.2003 - 08.2005
Computer Hardware Diploma
01-1998