Imran Khan
Nowshera, Khyber Pakhtunkhwa,KP
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Cashcowboy
04.2023 - Current
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Bachelor of Science - Computer Science And Programming
Northern University Nowshera
Nowshera, Khyber Pakhtunkhwa, Pakistan04.2023
Skills
- Minute Taking
- Process Optimization
- Regulatory Compliance
- Key holder experience
- LiveChat Messaging
- Work Prioritization
- Administrative and Office Support
- Calm Under Pressure
- MS Office
- Scheduling
- Call center experience
- Customer satisfaction measurement
- Quality Control
- Customer Service
- Customer Relations
- Microsoft PowerPoint
- Call Center Operations
Languages
Urdu
Native language
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Cashcowboy
04.2023 - Current
Bachelor of Science - Computer Science And Programming
Northern University Nowshera
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