IMRAN HANIF
BANKER
Lahore, Punjab
Summary
Barkat Islamic Banking, adept in branch operations management and excelling in relationship building. Enhanced customer satisfaction and exceeded branch targets through innovative sales strategies and effective team motivation. Achieved significant revenue growth by fostering long-term client partnerships, demonstrating exceptional customer service and relationship management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager
Faysal Bank - Barkat Islamic Banking
12.2022 - Current
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Relationship Manager
Faysal Bank - Barkat Islamic Banking
01.2021 - 11.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Relationship Manager
Faysal Bank - Barkat Islamic Banking
11.2016 - 12.2020
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Business Development Officer
Askari Bank Limited - Islamic Banking Services
09.2015 - 10.2016
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
Education
MBA - EXECUTIVE MBA
UNIVERSITY OF ENGINEERING AND TECHNOLOGY (IBM)
LAHORE 04.2001 -
Bachelor of Arts - B.COM
PUNJAB GROUP OF COLLEGE
MUSLIM TOWN CAMPUS 04.2001 -
Associate of Arts - I.COM
LAHORE BOARD
LAWRENCE ROAD LAHORE 04.2001 -
Associate of Science - Science Education
SIR SYED HIGH SCHOOL
WALTON LAHORE 04.2001 -
Skills
Customer Service
Languages
English, Urdu, Punjabi
Native language
Certification
CM - Certified Manager Certification
playing cricket, movies
i love o play cricket. its my favorite sport.
Timeline
CM - Certified Manager Certification
12-2023
Branch Manager
Faysal Bank - Barkat Islamic Banking
12.2022 - Current
Relationship Manager
Faysal Bank - Barkat Islamic Banking
01.2021 - 11.2022
Relationship Manager
Faysal Bank - Barkat Islamic Banking
11.2016 - 12.2020
Business Development Officer
Askari Bank Limited - Islamic Banking Services
09.2015 - 10.2016
MBA - EXECUTIVE MBA
UNIVERSITY OF ENGINEERING AND TECHNOLOGY (IBM)
04.2001 -
Bachelor of Arts - B.COM
PUNJAB GROUP OF COLLEGE
04.2001 -
Associate of Arts - I.COM
LAHORE BOARD
04.2001 -
Associate of Science - Science Education
SIR SYED HIGH SCHOOL
04.2001 -
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