IMRAN ARSHAD

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.

Got certificate of appreciation in recognition of contribution towards delivering over & above assigned Y-2022 average Deposit both (TD &CD).

● HBL UOS branch is the biggest branch of Sargodha region with respect to deposit and consumer business

● Served as a Branch Manager in the same branch for 5 years.

● Got certificate of achievement for outstanding contribution in deposit in 2021.

● Make a strong liaison with UOS management.

● Identify problem areas with the client and give comprehensive technological solutions.

● Always like to lead from front, motivate team and achieve assigned goals.

● Win Current Deposit Campaign in 2018 and got 450,000/- Cash Prize. In 2021 got 1st Prize PAN Pakistan in HBL NISA Account opening.

● Deeply work on the deposit portfolio and convert Saving accounts into Current accounts.

● Through Cash management collection mechanism increased profitability of the bank.

.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

• Managed daily branch operations for optimal productivity and customer satisfaction.
• Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
• Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
• Performed monthly compliance checks.
• Monitored financial transactions to detect any suspicious activity or potential fraud.
• Improved branch efficiency by streamlining operations and implementing new processes.
• Enhanced customer experience by providing exceptional service and addressing concerns promptly.
• Established best practices for resolving client issues quickly while maintaining high standards of professionalism.