Imran Ali
Lahore
Summary
Proven leader and strategic thinker, adept in sales strategy development and client relationship management, with a track record of driving growth at Boo-e-Gulshan Chemical Works. Skilled in GPS navigation and exceptional communication, consistently enhancing customer satisfaction and loyalty. Demonstrates a strong ability to leverage industry knowledge and technical expertise to achieve and exceed targets.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Delivery Driver
Coca Cola Company
Lahore
01.2016 - Current
- Navigated routes with relevant map programs and GPS systems.
- Reported delays and accidents to stations using telephones or two-way radios.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Branch Manager
Gourmet Bakers & Sweets
Lahore
01.2010 - 12.2015
- Developed strategies to increase customer satisfaction and loyalty.
- Participated in community events to promote brand awareness.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed competitors and market trends to facilitate business growth.
- Provided feedback on employee performance evaluations conducted by supervisors.
Sales Manager
Boo-e-Gulshan Chemical Works
Lahore
01.2005 - 12.2009
- Built sales forecasts and schedules to reflect desired productivity targets.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Created and presented monthly reports to management on sales performance.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Achieved company growth and brand development through market expansion and sales.
- Established relationships with key clients, while maintaining existing customer base.
- Resolved customer complaints regarding sales and service.
- Conducted market research and reported on competitors.
- Used change methodologies to increase sales and led projects for increased productivity.
Sales Officer
Royal Perfumery (Pvt) Ltd.
Lahore
01.1999 - 12.2005
- Created and presented monthly reports to management on sales performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
Education
Matric - General
Lahore Board Of Intermediate & Secondary Education
Queens Road Lahore03-1998
Skills
- Delivery logging
- Commercial driving
- GPS navigation
- Tractor-trailer driving
- Trip planning
- Record keeping
- Exceptional written and verbal communication skills
- Vehicle systems
- Problem-solving
- Documentation and reporting
- Physical stamina
- Advanced planning
- Freight expertise
- Safe driving record
- Traffic laws
- Punctual and reliable
- Sales strategy development
- Client relationship management
- Load management
- Multitasking and organization
- Valid Driver's license
- Order picking and processing
- Time management skills
Languages
Urdu
First Language
Urdu
Proficient (C2)
C2
English
Beginner
A1
Certification
- Driving License LTV
References
References available upon request.
Timeline
Delivery Driver
Coca Cola Company
01.2016 - Current
Branch Manager
Gourmet Bakers & Sweets
01.2010 - 12.2015
Sales Manager
Boo-e-Gulshan Chemical Works
01.2005 - 12.2009
Sales Officer
Royal Perfumery (Pvt) Ltd.
01.1999 - 12.2005
- Driving License LTV
Matric - General
Lahore Board Of Intermediate & Secondary Education
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