Imran Ahmed

• Collaborated with customers and asked questions to assess needs and budgets.
• Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
• Attended product-related technical shows and other activities to represent company products and services.
• Resolved average of 100 customer issues per month through active communication and dedicated research skills.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Proactively managed client correspondence and recorded tracking and communications.
• Monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Educated new sales staff on store policies and customer support operations.
• Maintained sales tracking reports to support operational enhancements and implement corrective actions.

• Followed safety and hygiene protocols before, during and after surgery to avoid accidents or infections.
• Examined animals prior to surgical procedures to determine physical condition to undergo surgery.
• Practiced veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in small animals.
• Performed both scheduled and emergent surgeries on small animals and exotic species.
• Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection.
• Placed endotracheal tube to deliver oxygen and anesthetic gas to patients requiring inhalant anesthesia during surgical procedures.
• Observed animal patients after surgery for health status and healing.

• Delivered pathology reports to patients� referring and treating physicians outlining analyses and diagnoses based on laboratory test findings.
• Microbiology section, sampling, running of ELISA tests.
• Biochemical and Hematological tests

• Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
• Assisted veterinarians with restraining animals during examinations to assess injuries.
• Performed catheterizations, ear flushes, enemas, intravenous feedings and other procedures.
• Managed medical intervention and therapy for animals in collaboration with veterinarian.
• Demonstrated and guided the visiting group of trainees/internees from Royal Veterinary College.
• Delivered lectures and power point presentations to the group of students on various topics i.e. sample collection methods, caring for inpatients, pathological report writing skills, monitoring of anesthesia, taking radiographs and ultrasonography etc.
• Hands-on laboratories on the safe handling and examination of horses, and demonstrated the use of modern technologies for evaluating medical problems of horses (blood sampling for parasitism).
• Participated in organizing and presenting client education seminars and CPDs.
• Participated in radiology and ultrasonography diagnostics

Practice manager, sale purchase of disinfectant, sterilizers for floors of operation theater.