IMRAN ABBAS
Phalia,PB
Summary
Detail-oriented administration and data entry professional with over six years of experience processing customer records, handling operational data, and supporting business workflows in a fast-paced environment. Skilled in CRM systems, data accuracy, and multi-task coordination. Experienced in providing timely administrative support to management teams while upholding high standards of record keeping and documentation. Eager to contribute to a growing team and develop further in customer engagement and business development.
Overview
19
19
years of professional experience
Work History
Data Entry and Administration Officer
Imperial Limited
08.2019 - Current
- Upheld accurate records of operational and customer data across 5 departments, achieving zero-error targets in 12 consecutive monthly audits.
- Processed and updated over 300 employee records, leave registers, and departmental reports monthly using Microsoft Excel and internal management systems.
- Oversaw the flow of incoming documentation from 6 teams, reducing filing backlogs by 40 percent and cutting follow-up time on outstanding information by half.
- Provided direct administrative support to department managers by preparing daily and weekly operational reports, reducing reporting turnaround time by 30 percent.
- Coordinated communication between 5 departments using professional written and verbal channels, improving cross-team information accuracy by 25 percent.
- Assisted in onboarding 15 new staff members by preparing induction materials and keeping HR documentation current and audit-ready across all records.
- Directed general office administration tasks including scheduling, correspondence, and supply coordination for a team of over 40 staff members.
- Imperial Limited (Phalia Sugar Mills)
Network Administrator and IT Technical Support
Imperial Limited
01.2015 - 07.2019
- Administered the company network infrastructure supporting over 100 users across multiple departments, achieving 99 percent uptime throughout the year.
- Provided first and second level technical support for hardware, software, and connectivity issues, resolving over 150 tickets per month with a same-day resolution rate of 92 percent.
- Supervised user accounts, access permissions, and system security settings for over 100 staff accounts, reducing unauthorised access incidents to zero over 4 years.
- Sustained IT asset registers and coordinated procurement of equipment in collaboration with the administration team, cutting equipment replacement costs by 15 percent.
- Imperial Limited (Phalia Sugar Mills)
IT Technical Support Officer
Imperial Sugar Mills Limited
10.2011 - 12.2014
- Delivered technical support to production and administration teams across three departments, resolving over 95 percent of issues within the same business day.
- Preserved equipment logs, service records, and inventory data using spreadsheet-based tracking systems, improving asset traceability by 40 percent.
IT Technical Support Technician
Colony Sugar Mills Limited and Distillery Division
10.2007 - 09.2011
- Handled daily IT operations across two production departments, keeping data records for over 200 staff accurate and fully up to date with a 98 percent accuracy rate.
- Assisted in implementing a centralised record management system that reduced data retrieval time for administration staff by 35 percent.
Education
Post Graduate Diploma - Information Technology
Punjab University
Punjab, PakistanSecondary School Certificate - Matriculation
Board of Intermediate and Secondary Education
PakistanSkills
- Data Entry and Accuracy
- CRM and Database Management
- Customer Record Processing
- Administrative Support
- Lead and Documentation Management
- MS Office Suite (Word, Excel, Outlook)
- Attention to Detail
- Multi-task Management
- Professional Communication (Phone and Email)
- Report Preparation
- Customer Onboarding Support
- Office Administration
Personal Information
- Relocation: New Zealand
- Title: Data Entry and Administration Officer
Work Rights
Available to apply for New Zealand work visa
Timeline
Data Entry and Administration Officer
Imperial Limited
08.2019 - Current
Network Administrator and IT Technical Support
Imperial Limited
01.2015 - 07.2019
IT Technical Support Officer
Imperial Sugar Mills Limited
10.2011 - 12.2014
IT Technical Support Technician
Colony Sugar Mills Limited and Distillery Division
10.2007 - 09.2011
Secondary School Certificate - Matriculation
Board of Intermediate and Secondary Education
Post Graduate Diploma - Information Technology
Punjab University