IMRAN ABBAS
Liaqatabad block 5 B Area ,Karachi
Summary
Results-driven Department Manager committed to enhancing customer experiences and team capabilities. Facilitates regular team meetings to align objectives and fosters a culture of continuous improvement. Implements strategic stock management practices to optimise resources and increase efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Department Manager, Non Food Hard/Soft
Majid Al Futtaim, Carrefour Hyper Market
Dolmen Mall Clifton
09.2022 - 02.2026
- Managing a portfolio of 60 million and leading a team of 35 people.
- Staff, overseeing daily operations, and driving performance through targeted coaching.
- Facilitated regular team meetings to communicate objectives, gather feedback, and discuss improvements.
- Manage and ensure proper stock management (ordering, stock availability, supplier coordination, and delivery follow-up).
- Ensure attractive display implementation, and price communication.
- Prepare and manage the department budget, margin, and stock holding.
- Controlled stock corrections, shrinkage, negative stock, and proper inventory management within the given provision.
- Ensure to implement the standard management hygiene, safety requirements, floor cleaning, and shelf cleaning.
Section Manager LHH/Textile (D.O.A)
Majid Al Futtaim, Carrefour Hyper Market
Dolmen Mall Clifton
01.2025 - 08.2025
- Responded to additional out-of-hours business needs through flexible working.
- Held regular meetings with staff to delegate tasks, communicate Promotion, sales KPIs and priorities.
- Addressed staff concerns and sought remedial action to improve retention.
- Kept shelves neat, clean and organised through visual merchandising.
- Managed a high volume of orders during peak times, prioritising tasks to maintain smooth operational flow.
- Handled customer returns, refunds and exchanges at customer service desk.
- Processed and loaded deliveries and backstock onto store shelves.
Brand Representative
TCL Pakistan
Dolmen Mall, Clifton Karachi
09.2020 - 08.2022
- Spearheaded training initiatives to develop comprehensive knowledge of emerging technologies and features, facilitating effective customer guidance and achieving sales targets.
- Optimised price communication and promotional display visibility to enhance customer engagement.
- Managed daily sales and stock reports, integrating insights from competitive brand analysis to inform strategic decisions.
- Managed stock ordering, stock replenishment, stock liquidation, avoiding aging stock, customer after sales services.
Sales Merchandiser
Samsung (MRM Pvt. Ldt)
Dolmen Mall, Clifton Karachi
01.2016 - 09.2020
- Built displays of items for special promotions and updated signs with correct pricing.
- Answered customers' questions about products, prices and availability to enhance customer satisfaction.
- Kept shelves neat, clean and organised through visual merchandising.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Performed product quality checks for anomalies to meet customer expectations and comply with regulations.
- Collaborated with store managers to align merchandising strategies with sales targets and customer demand.
Customer Service Supervisor
Al Safeer Hyper Mart
Abu Dhabi, UAE
05.2013 - 10.2015
- Addressed and solved customer issues and complaints without difficulty.
- Supervised and observed team activities, offering praise and constructive feedback.
- Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.
- Developed and implemented customer satisfaction surveys, analysing results to identify areas for improvement in service delivery.
Education
Bachelor of Arts - Economics
Karachi University
01-2012
Intermediate - Sociology
DG KHAN Board
01-2010
Matric - ART/Comm
DG KHAN Board
01-2008
Skills
- Leadership and team development
- Outstanding customer service strategies
- Inventory control and vendor relations
- Visual merchandising techniques
- Stock replenishment
- Data analytics
Additional Information
Performed Additional Responsibility of After Sales Manager
MAF CARREFOUR
- Operate (CASA) customer after sales Application, Warranty Claims, Refund/Exchange As per Policy.
- Handling customer Complains and feedback.
- Maintained Daily Customer Home Deliveries and Installation Check list and follow-up
Languages
English
Intermediate
B1
Urdu
Proficient
C2
Arabic
Elementary
A2
Certification
- Certification in Inventory Correction & Shrinkage Control
- Certification in Duty Manager MISC
- Certification in Office Management
Ms Excel/Word/Power Point, IT Computer Concept, Network Concept.
Hobbies and interests
- Cricket
- Fishing & Boating
- Console Gaming
Timeline
Section Manager LHH/Textile (D.O.A)
Majid Al Futtaim, Carrefour Hyper Market
01.2025 - 08.2025
Department Manager, Non Food Hard/Soft
Majid Al Futtaim, Carrefour Hyper Market
09.2022 - 02.2026
Brand Representative
TCL Pakistan
09.2020 - 08.2022
Sales Merchandiser
Samsung (MRM Pvt. Ldt)
01.2016 - 09.2020
Customer Service Supervisor
Al Safeer Hyper Mart
05.2013 - 10.2015
Bachelor of Arts - Economics
Karachi University
Intermediate - Sociology
DG KHAN Board
Matric - ART/Comm
DG KHAN Board